How mobile can drive profits and differentiate your brand

According to a University of Chicago study, customers accelerate their purchase frequency by 20 percent when they're close to earning a reward, and they…

10 ways to build your restaurant catering program

by Erle Dardick — CEO, Monkeymedia

Growing catering revenues requires professional business-to-business selling skills.

Restaurant.com adds gaming platform to generate customer loyalty

February 13, 2013

Restaurant.com has added gaming features to its website to generate customer loyalty. Restaurant.com's new social loyalty employs Badgeville's Behavior…

Report: Restaurants that focus on customer loyalty will win in slow economy

February 12, 2013

With little to no growth forecasted for the restaurant industry in the next several years and consumer frugality being the "new norm," restaurants will need to…

Customers can now order a Domino's Pizza with virtual currency

February 12, 2013

Domino's Pizza has joined a new online startup, Pizzaforcoins.com, that allows consumers to buy a pizza using their virtual currency, also known as Bitcoins.

Emotional engagement is key to driving brand loyalty

February 11, 2013

Emotional engagement is the dominant driver of purchase decisions and brand loyalty now that promotions and discounting have reached saturation levels…

Guests can now text in their pizza orders at Mazzio's

February 7, 2013

Tulsa, Okla.-based Mazzio's Italian Eatery has launched a new system that allows guests to place a previous order from their cell phones.

Chuck E. Cheese hosts Pinterest contest

February 5, 2013

Chuck E. Cheese's has launched a "Flat Chuck E." Pinterest contest that will award five winners a month's worth of family trips to the restaurant.

35 Top Restaurant Apps [Infographic]

by Alicia Kelso — Editor, QSRWeb.com

A look at where restaurant consumers are located in the mobile space.

Infographic: Top Mobile Apps for Restaurant Consumers

A look at some of the most popular mobile apps consumers are using when dining out.

Pizza players prep for Super Bowl rush

by Alicia Kelso — Editor, QSRWeb.com

Game day is historically the busiest day of the year for pizza operators, who add supplies and staff to keep pace.

Mellow Mushroom delivers surprise to soldier's family

January 28, 2013

A soldier currently serving in Afghanistan wanted to surprise his wife for her birthday with her favorite pizza — Mellow Mushroom. So, he emailed the company…

Study: Effective customer service comes from kindness, not speed

January 25, 2013

Global companies seeking ways to provide a differentiated customer experience should focus on the power of emotion, according to a new study from…

Restaurants with engaged employees rank high in customer satisfaction

January 21, 2013

Restaurants with the most engaged employees experience exponentially righer customer satisfaction ratings, according to research from management consulting…

Chuck E. Cheese unveils new online game and double ticket promo

January 9, 2013

Chuck E. Cheese fans can win up to 50 free tickets for playing the chain's new online game, Chuck E. Rocks. Additionally, those who bring the game's free…

Clean restaurants build customers' confidence

by Ed Zimmerman — President, pizza.com

Consumers consistently site dirty bathrooms as the primary reason for not returning to restaurants.

How businesses will use online customer feedback in 2013

January 4, 2013

Savvy companies will use location-specific social reviews and alerts to quickly pinpoint trouble spots and react in a way best suited to deliver the best…

Papa John's offering BOGO pizza to loyalty members

January 3, 2013

Through Jan. 7, Papa John's is offering its Papa Rewards members a free pizza if they place another order of $12 or more.

Report: Consumers likely to share complaints about restaurant cleanliness

December 28, 2012

SCA's third annual 2012 Tork Report reveals that 92 percent of U.S. consumers said they will complain about an unfavorable dining-out experience. Of those…

Commentary: Rising consumer interest in food makes 2013 look prosperous

December 20, 2012

People will find ways to discuss, experiment and dabble in the world of food, no matter what their financial situation.