Customer Service / Experience News & Media
Its not a chicken-and-egg scenario: quality comes before sales
by Jason Hamilton — VP of Marketing, Snagajob
By assessing applicants for their behavioral preferences, you can find out if an applicant has the energy to work the drive-thru, the customer service for the…
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A look at Domino's new store prototype
by Alicia Kelso — Editor, QSRWeb.com
Slideshow highlights new design elements such as "Pizza Theater" and flatscreen TVs.
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College-aged Millennials shaping foodservice trends
by Alicia Kelso — Editor, QSRWeb.com
Trends such as ethnic cuisine, late-night ordering and meatless options expected to grow.
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Pie Five Pizza's first campus unit includes breakfast menu
August 27, 2012
Today, Pie Five Pizza Co. is opening its seventh restaurant and its first college location at 503 South Pecan St., on the University of Texas at Arlington…
read nowPizza Fusion hosting No Kid Hungry fundraiser
August 23, 2012
Throughout September, all Pizza Fusion locations will host a fundraiser for No Kid Hungry, an organization committed to ending childhood hunger in the U.S.
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How to fight for more social media resources in your company
Paradox: In an age of technology advances being gobbled like Pez, marketing and customer service are somehow getting more labor-intensive, not less.
read nowCiCi's Pizza hosting Guest Appreciation Day
August 22, 2012
To thank its loyal guests during the busy back-to-school season, CiCi's Pizza will host its first National Guest Appreciation Day on Sept. 6. Participating…
read nowAllergyEats to debut food allergy conference for restaurateurs
August 21, 2012
AllergyEats will host the inaugural "Food Allergy Conference for Restaurateurs: What Every Restaurant Should Know About Food Allergies To Ensure Safety &…
read nowPizza Hut Australia joins World Hunger Relief effort
August 21, 2012
Pizza Hut stores across Australia are getting behind Yum! Brands' World Hunger Relief this September, actively raising funds as part of the company's…
read nowFlippers Pizzeria kicks off school year with fundraising program
August 21, 2012
To kick off the 2012-13 school year, Orlando, Fla.-based Flippers Pizzeria is encouraging area organizations to host "Spirit Nights" at one of its 1…
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Tapping into the college Millennial foodservice consumer
by Alicia Kelso — Editor, QSRWeb.com
Younger consumers prefer snacks, late-night options.
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Pizza Patrón tests bilingual online ordering feature
August 17, 2012
Restaurant online ordering provider Granbury Restaurant Solutions has added the option for multi-lingual online ordering to its toolkit. Restaurant patrons can…
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Game changers and shapers inspiring product development and innovation Part 2
by Suzy Badaracco — President, Culinary Tides Inc
Settings in demand during economic recovery include approachable, family friendly dining, vibrant, inspired, authentic and rustic.
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Domino's launches new logo, store design
by Alicia Kelso — Editor, QSRWeb.com
Store prototypes include flatscreen TVs, grab-and-go snack items and a viewing area to watch pizza preparation.
read nowFour tips to protecting your online reputation
August 13, 2012
Whether it's from a disgruntled employee, an angry customer or a competitor, a negative online review can hurt your brand's reputation.
read nowCiCi's hosts Special Olympics fundraisers
August 13, 2012
Twenty participating CiCi's Pizza locations across Georgia have spent the past month raising money for Special Olympics Georgia.
read nowCalifornia Pizza Kitchen launching new menu in the Philippines
August 13, 2012
To celebrate "National Pizza Day" in the Philippines Aug. 15, California Pizza Kitchen is launching a new menu and giving away free pizza.
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Digital technology helping restaurant operators reach more guests
by Valerie Killifer — Editor, FastCasual.com
A Q&A with OLO founder and CEO Noah Glass on the new digital customer and the technology driving their dining experiences.
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Gatti's Pizza's gluten-free promotion sets record
by Alicia Kelso — Editor, QSRWeb.com
Gatti's restaurants in Austin answered more than 28,000 phone calls, and gave away more than $50,000 worth of gluten-free pizza to customers in one day.
read nowMillennials expected to increase foodservice spending
August 9, 2012
New research from Technomic indicates that the Millennial generation has a positive outlook on the future and are expected to increase spending on foodservice…
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