Customer Service / Experience News & Media
Papa John's Obamacare comments create social media firestorm
by Alicia Kelso — Editor, QSRWeb.com
During Q2 earnings call, CEO claimed Affordable Care Act would cause rise in pizza prices in order to protect shareholders.
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Pizza Hut Pakistan pulls Ramadan promotion
August 8, 2012
Pizza Hut Pakistan has removed its Ramadan promotion, claiming it wants to "reduce gluttony."
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Vending innovations pose threat to restaurant market share
by Alicia Kelso — Editor, QSRWeb.com
Advances in technology help machines evolve from pretzel-filled office staples to fresh, quick pizza providers.
read nowDomino's offering half-off deal for online orders
August 6, 2012
Domino's Pizza is offering 50 percent off on all pizzas ordered online at menu price this week.
read nowPapa John's signs 5-year partnership deal with NC State Athletics
August 3, 2012
Papa John's is now an "Official Partner of Wolfpack Athletics," having signed a 5-year collaboration deal this week with North Carolina State. The agreement…
read nowNearly 90 percent of chain restaurants listed on Foursquare
August 2, 2012
Restaurant Sciences, a provider of restaurant industry information and analytics, released Foursquare statistics from its Restaurant Internet Marketing Study…
read nowPizza Hut Canada promotion teases customers until September
August 2, 2012
Pizza Hut Canada has introduced its "Don't Open Me" challenge. From now through Sept. 3, customers will receive a prize-winning envelope with instructions to…
read nowUncle Maddio's introduces gluten-free pizza for kids
August 2, 2012
Uncle Maddio's Pizza Joint launched a gluten-free kids' pizza this week. The kids' meal pizzas are available with a choice of more than 25 gluten-free toppings.
read nowPapa Murphy's expands mobile marketing initiative
August 2, 2012
Papa Murphy's Take 'N Bake Pizza has expanded its partnership with mobile marketing provider Phizzle. The mobile marketing product is now available in nearly…
read nowOnline-To-offline loyalty program closes $3M Series A investment round
August 1, 2012
Plink, an online-to-offline loyalty program that rewards members for dining and shopping, has closed a $3 million Series A round of funding from Grotech…
read nowTopper's fundraiser helps roof collapse victims
August 1, 2012
Topper's Pizza stores across Ontario are lending their support to the Elliot Lake Relief Fund as a way to help Elliot Lake, Ontario, residents and community…
read nowNPD: Consumer interest in smaller portions, customization lead to combo meal declines
July 30, 2012
Combo meals are down by about 1 billion servings since 2007, according to market research firm The NPD Group. A recently released NPD foodservice market…
read nowSPIN! Neapolitan Pizza offering relief from the heat
July 24, 2012
SPIN! Neapolitan Pizza's five greater Kansas City, Mo., locations are offering a "Crummy Weather Voucher" good for 20 percent off dinner now through Thursday.
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How an automated callback feature leads to happy customers and delivery staff
by Shawn Chute — COO, Sutus
A call to tell customers their pizza is en route can lead to higher tips and quicker turnaround.
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Listen, learn and leverage
by Janet Eden-Harris — CMO & SVP Strategy, Market Force
The voice of the consumer is louder and more far-reaching than ever thanks to the proliferation of the Internet and social media. For fast casual operators…
read nowReport: Burger King has fastest growing fan base on Facebook
July 16, 2012
A new report from social-benchmarking company Unmetric highlights the social media efforts of the top 16 quick-service restaurants, identifying the brands that…
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Five ways to improve your pizzeria's telecommunications
by Alicia Kelso — Editor, QSRWeb.com
Reporting features can help operators save money and upsell.
read nowPizza Patron's Spanish language promo nets record sales
July 12, 2012
Pizza Patron's Pizza Por Favor campaign, which ran for three days in June, resulted in record sales for the company.
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The service sucked, but that new logo looks great
by Nate DaPore — President and CEO, PeopleMatter
A great marketing campaign is only part of the equation for a successful business.
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Will Instagram become a more effective marketing tool than Facebook?
by Alicia Kelso — Editor, QSRWeb.com
Brands are stepping up their photo-based campaigns.
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