Customer Service / Experience News & Media
Little Caesars franchisees file lawsuit over food stamp program
January 18, 2012
A group of Little Caesars franchisees has sued the federal government over a decision by the U.S. Department of Agriculture that removed the company from the…
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What else can I get you?
by Betsy Craig — pres, menutrinfo.com
Listen to your customers before -- and after -- tweaking your menu options, and teach your staff how to sell something new.
read nowChuck E. Cheese's adds 'Magic Ticket' incentive to birthday parties
January 17, 2012
Chuck E. Cheese's has added a Magic Ticket to its popular Ticket Blaster game, which is included with the chain's popular reserved birthday party packages.
read nowPizzeria Venti restaurants add tablets for tableside ordering
January 17, 2012
Atlanta-based VentiCorp, franchisor of Pizzeria Venti restaurants, is rolling out Presto tablets developed by E la Carte Inc. at units across the country.
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A lesson in loyalty
by Janet Eden-Harris — CMO & SVP Strategy, Market Force
Recession or not, the restaurant industry is here and growing. Consumers spend a huge percentage of their food budgets on eating out at restaurants, and…
read nowFalbo Brothers Pizzeria showcasing local musicians
January 15, 2012
Falbo Brothers Pizzeria has opened a Fort Collins, Colo., location which showcases local musicians weekly.
read nowPossible Worldwide debuts Digital Touchwall with Pizza Challenge
January 15, 2012
Possible Worldwide, a WPP Digital company, announced today the unveiling of the "HSN Pizza Challenge" interactive Touchwall at the 2012 National Retailers…
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(Super) Bowling for dollars
by Marla Topliff — President, Rosati's Pizza
Your Super Bowl marketing plan should include themes, deals and even catering.
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Domino's participating in blogger sponsorship pilot
by Alicia Kelso — Editor, QSRWeb.com
Merchants reward bloggers for sharing deals through online networks.
read nowUnique Pizza plans corporate location
January 9, 2012
Unique Pizza and Subs Corporation, a Delaware Corporation, is currently negotiating leases in the Monroeville, Pa., market to open a corporately-owned Unique…
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Zpizza introduces fan-created pizza
January 9, 2012
To celebrate National Pizza Week, Jan. 9-15, zpizza has added the fan-created Pepperoni Caprese Pizza to its menu through the end of January.
read nowPapa John's fires employee for racially insensitive receipt
January 8, 2012
A Papa John's employee based in New York City was fired over the weekend after a customer tweeted a photo of her receipt that identified her as "lady chinky…
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Revitalize good service: A foodservice must
by Nate DaPore — President and CEO, PeopleMatter
Loyal customers make approximately 70 percent of all purchases, so increasing loyalty by a mere five percentage points can increase profits by more than 6…
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Domino's UK dabbles in augmented reality marketing
by Alicia Kelso — Editor, QSRWeb.com
There are Domino's Pizza posters displayed at more than 6,000 sites across Britain that include an augmented reality (AR) feature allowing customers to…
read nowChuck E. Cheese launches new online game
January 4, 2012
Chuck E. Cheese has added a new online game appropriate for the entire family. The objective of Chuck E. Blocks is to see who is best at balancing falling…
read now3 trends hitting foodservice
by Nate DaPore — President and CEO, PeopleMatter
The next big thing to hit foodservice is gamification, especially in marketing.
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Papa John's launches Android app
December 27, 2011
Papa John's has launched a new app available for Android smartphone and tablet users.
read nowLevelUp to give free pizza to New Year's Eve revelers
December 26, 2011
Mashable is reporting LevelUp, the mobile payment app from Boston-based start-up SVNGR, is launching its first national brand partner with some free pizza on…
read nowTim Tebow to quarterback Pizza Hut's reading campaign
December 21, 2011
Pizza Hut has landed another big spokesperson for its Book It! Rading program. Denver Broncos quarterback Tim Tebow will host the fifth annual storytime event…
read nowFlippers Pizzeria now offering free Wi-Fi
December 21, 2011
Orlando, Fla.-based Flippers Pizzeria now offers free wireless Internet access at all corporate locations.
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