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Customer Service / Experience News & Media

Chuck E. Cheese's rewards calendars include free tokens

November 16, 2011

Chuck E. Cheese's is rewarding children for completing their chores and demonstrating good behavior with 12 free, printable Rewards Calendars.

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First impressions still count for new customers

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Food is still the biggest driver of a customer's first impression.

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Happy's Pizza's Coats for Kids program returns

November 15, 2011

Detroit-based Happy's Pizza has partnered with Greater Grace Temple for its annual "Happy's Coat's for Kids" winter coat giveaway. The event is Nov. 26 and…

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What’s in a Brand?

by Ed Zimmerman — President, pizza.com

The pizza industry is so focused on coupons, promotions and LTO's that we drive consumers to look for more for less.

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LivingSocial tests instant ordering and delivery features for restaurants

November 14, 2011

LivingSocial has launched a test of new food ordering and delivery features as part of its LivingSocial Instant service. Starting today, LivingSocial members…

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Snapfinger launches group ordering feature

November 13, 2011

Snapfinger, a provider of remote Web and mobile ordering and pre-payment services for the restaurant industry, has launched a new group ordering feature.

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Giveaway promotions abound for veterans

by Alicia Kelso — Editor, QSRWeb.com

November 10, 2011

According to new research from the National Restaurant Association, 75 percent of Americans say they would be more likely to choose a restaurant that…

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The Loop Pizza Grill launches holiday coupon book

November 10, 2011

Jacksonville, Fla.-based Loop Pizza Grill is offering a free holiday savings book with six months worth of deals. The promotion runs Nov. 14 through Dec. 2…

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Chuck E. Cheese's holiday gift cards now available

November 8, 2011

Chuck E. Cheese's gift cards are now available for kids just in time for the holiday season. Redeemable at any store location, gift cards provide kids with the…

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Gattitown to open in Clearwater, Fla.

November 8, 2011

Gatti's Pizza LLC has announced that it will open the newest GattiTown in Clearwater, Fla., on Nov. 14. GattiTown is a 16,200-square-foot dining and…

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Pizza Hut locations to offer DIRECTV services

November 8, 2011

Bulk TV & Internet, a provider of DIRECTV services for commercial properties, has entered into an agreement with NPC International, the largest Pizza Hut…

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A behind-the-scenes look at Pizza Ranch's gluten-free adoption

by Alicia Kelso — Editor, QSRWeb.com

Chain's R&D director discusses the process behind the menu addition.

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Don't let the turkeys get you down

by Marla Topliff — President, Rosati's Pizza

Ten gentle reminders for staff and owners heading into the busy holiday season.

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California Pizza Kitchen now offering eGift Cards

November 7, 2011

California Pizza Kitchen has introduced a new electronic gift card option just in time for the holiday season.

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Pizza Finder app now available

November 7, 2011

United Kingdom-based JAS Applications has launched version 1.0 of its new iPhone and iPod touch app, "Pizza Finder."

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Technomic: Commodity costs to shape restaurant industry in 2012

November 7, 2011

As 2011 begins to wind down, foodservice research and consulting firm Technomic has predicted seven developments that will take shape in the restaurant…

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Papa John's plans online fundraiser for troops

November 6, 2011

Papa John's is partnering with the USO to benefit America's troops and their families by donating $1 for every online order on Veterans Day, Nov. 11, between…

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Detroit pizzeria adds mail order option

November 2, 2011

Detroit-based Cloverleaf Pizza Carryout and Delivery has added a delivery area of 3 million square miles – or the entire continental United States – with its…

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Arizona pizzeria launches in-store digital channel

October 23, 2011

Jimmy and Joe's Pizzeria has partnered with Media Made for You to leverage the company's media-rich digital signage marketing solution.

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Restaurants to go back to scratch?

Across channels, there is a return to true cooking. But, is it worth it?

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