NRA research finds customer loyalty programs gave restaurants competitive edge

August 10, 2010

According to a new survey by the National Restaurant Association, three-quarters of restaurant operator survey participants say guest loyalty programs helped…

J.D. Power reveals satisfaction rates for restaurants

August 9, 2010

J.D. Power and Associates has released a report that includes satisfaction rankings for restaurant chains in 10 U.S. markets in three segments: casual, family…

How hands-on should a C-level exec be?

by Matthew Loney — President, Stevi B's Pizza

In our latest "Ask the President" blog with Stevi B's president Matthew V. Loney, we asked how hands-on the executive level leadership major pizza companies…

CPK resurrects Thank You Card

July 28, 2010

California Pizza Kitchen Inc. has relaunched its ambitious Thank You Card Program, whose lapse partially contributed to recent lackluster comps, according to…

Look like a fast casual, fast

Are you a tired pizza chain looking to reinvent yourself? It's the small things that count.

Whole Foods to Carry eco-friendly pizza boxes

July 18, 2010

ECOvention LLC announced today that as of August 2010, more than 30 Whole Foods Market locations in the Rocky Mountain region will use the multi-functional…

Advertising that delivers

Pizzerias may not have tapped this method of mobile marketing. Hint: It doesn't involve a smartphone.

Study: Customers pay more for better service; retailers slow to catch on

July 6, 2010

A majority (61 percent) of Americans report that quality customer service is more important to them in today’s economic environment, and will spend an average…

Hungry Howie’s adds ordering app

July 6, 2010

Hungry Howie's Pizza, one of the nation's largest pizza franchises with more than 500 locations, is taking online ordering to the next level by offering…

Anatomy of a menu overhaul

How a deep dish pizza leader reinvented its menu in the time of health hysteria -- without eroding the brand

The CEO apology: A new kind of brand booster?

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By Lori Walderich

Market Force restaurant study reveals jump in consumer confidence

June 29, 2010

Consumer confidence is on the rise when it comes to eating out, according to a new survey conducted by Market Force Information, a customer intelligence and…

BigHoller simplifies menu creation for online ordering

June 29, 2010

Online ordering solutions company BigHoller has introduced BigHollerPOSConnect to its international clients. The product standardizes exporting restaurant…

Separating your slice

By Scott Wiener

Cicerone program aims to burnish chain beer service

June 27, 2010

In a soon-to-be-published PizzaMarketplace.com survey, a surprising 50 percent of respondents claimed drinks accounted for 11 to 30 percent of their overall…

CiCi’s Pizza teams with GameStop for ‘Sip & Rip’

June 24, 2010

3D dining website, iPhone app debuts in Boston

June 13, 2010

EveryScape, creator of visual guides for local search, has announced the debut of a new approach to local search with EveryScape Eats!, a visual dining guide…

3D dining website, iPhone app debuts in Boston

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June 13, 2010

EveryScape, creator of visual guides for local search, has announced the debut of a new approach to local search with EveryScape Eats!, a visual dining guide…

Survey highlights complex public perceptions about food quality

It's the single biggest driver to your restaurant -- but not just interpreted by consistency, or even food safety.

NRA: Mindshare releases text analytics platform

by Valerie Killifer — senior editor, NetWorld Alliance

May 21, 2010

Mindshare Technologies, a provider of customer feedback management solutions, has unveiled two new products designed to help restaurant operators track and…