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Customer Service / Experience News & Media

NRA: Mindshare releases text analytics platform

by Valerie Killifer — senior editor, NetWorld Alliance

May 21, 2010

Mindshare Technologies, a provider of customer feedback management solutions, has unveiled two new products designed to help restaurant operators track and…

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Focus on guest experience rebuilds loyalty

May 20, 2010

Amid fierce competition in a customer-driven market, restaurant brands that focused on offering customers an improved customer experience were more likely to…

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Focus on guest experience rebuilds loyalty

by

May 20, 2010

Amid fierce competition in a customer-driven market, restaurant brands that focused on offering customers an improved customer experience were more likely to…

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NPD: Restaurants likely to wean customers off discounts/deals

by

May 19, 2010

Restaurants across all segments of the restaurant industry offered a host of deals and discounts over the past two years to entice recession-ridden consumers…

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Five technology products on display at FSTEC

by Valerie Killifer — senior editor, NetWorld Alliance

February 22, 2010

While restaurant operators focus on ways to get customers through their doors, foodservice technology providers continue to develop the tools needed to…

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Five technology products on display at FSTEC

by Valerie Killifer — senior editor, NetWorld Alliance

February 22, 2010

While restaurant operators focus on ways to get customers through their doors, foodservice technology providers continue to develop the tools needed to…

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Cellit enables mobile loyalty club functionality

February 15, 2010

Cellit, a leading provider of mobile marketing solutions, has announced updates to its mobile couponing software systems, including the inclusion of mobile…

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Cellit enables mobile loyalty club functionality

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February 15, 2010

Cellit, a leading provider of mobile marketing solutions, has announced updates to its mobile couponing software systems, including the inclusion of mobile…

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Webinar to focus on specialty beverage trends

December 14, 2009

LOUISVILLE, Ky. — Nestle Professional and FastCasual.com have announced the free webinar, "Specialty beverages: The trends driving the industry." The webinar…

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New containers offer in-store recycling opportunities

November 19, 2009

Witt Industries has introduced new recycling containers allowing either one- or three-stream recycling collection from within a small area. The containers are…

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New containers offer in-store recycling opportunities

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November 19, 2009

Witt Industries has introduced new recycling containers allowing either one- or three-stream recycling collection from within a small area. The containers are…

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NPD: Foodservice traffic declines for fourth consecutive quarter

October 26, 2009

Summer is historically a peak season for the foodservice industry, but this past summer the industry realized its fourth consecutive quarter of traffic…

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New, broader study finds menu labeling does affect purchases

October 26, 2009

Earlier this month, a New York University study found that menu labeling did not necessarily impact consumers' ordering in poor neighborhoods in New York…

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Culinary Experience for the Innovators (Slides)

Follow industry leaders as they discuss current trends in fast casual dining, what customers are seeking, and how one company operates with a Guest-Driven…

Presented by Fast Casual Executive Summit

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Growing number of restaurants join Healthy Dining initiative

September 8, 2009

Leading the largest-ever restaurant nutrition initiative, www.healthydiningfinder.com has announced the addition of several new restaurants to its selection of…

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Online Ordering: Seven Tips for a Successful Implementation

If you manage any restaurant operation, chances are that you have heard of, are considering, or already employ an online ordering system. This is because these…

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Survey reveals working consumers skipping meals

July 21, 2009

According to a new study conducted by WorkPlace Media, 76 percent of workers surveyed have made cuts to their food and beverage consumption. Overall, 3…

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New York eateries now trans-fat free

July 20, 2009

Reuters: Nearly two years after the New York City health department banned artificial trans fats from restaurant menu items, all city restaurants have cut the…

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Consumer study: Nutrition seen as restaurant responsibility

April 10, 2008

CHICAGO — In its latest study of consumer attitudes toward corporate social responsibility (CSR) in the restaurant industry, Technomic Information Services…

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Letter to the Editor: Corn Refiners Assoc. defends use of sweetener

February 27, 2008

Dear Editor:   High fructose corn syrup is the target of much misinformation and wrongly singled out in the obesity debate.   Dr. Walter Willett, Harvard…

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