NCR launches social media referral and customer feedback solution

May 7, 2012

NCR Corp. has announced the launch of its NCR Customer Voice, a Web-based customer loyalty, retention and referral tool that enables operators to monitor…

Upselling customers and getting the most out of advanced messaging

by Shawn Chute — COO, Sutus

When your phone line is busy, or your staff too busy to do more than take orders, you will miss out on opportunities to upsell customers.

NRA partners with Kidzsmart to promote Kids LiveWell

May 2, 2012

As part of its ongoing efforts to promote its Kids LiveWell program, the National Restaurant Association has announced a new partnership with Kidzsmart…

Chuck E. Cheese's reportedly agrees to $10 prize limit in Calif.

May 2, 2012

A story published in a newsletter titled The Redemption Report claims that CEC Entertainment Inc., Chuck E. Cheese's parent company, has agreed to help…

Nutrition information display kiosks to show up at NRA show

May 1, 2012

QA Graphics, an Iowa-based interactive design firm, announced today that the company will demonstrate its nutrition information kiosk solution at the National…

Webinar covers big data to drive consumer behavior

April 30, 2012

The use of big data to drive customer behavior has been implemented by retailers and restaurants nationwide looking to increase loyalty, retention and to drive…

Uno's offering discounts throughout May

April 30, 2012

Throughout May, Uno's is hosting a celebration each week to honor local heroes. The celebrations will include a 15-percent discount.

The Benefits of Facebook for Online Ordering at Restaurants

Social media helps operators increase speed and accuracy for takeout orders.

The one left off the list: hourly employees' influence on consumer decisions

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

While trend lists may not identify employees as a critical factor, the quality of a restaurant's front-line staff has a significant influence on the features…

Papa John's introduces 'Free Pizza Meter'

April 25, 2012

Papa John's Pizza guests enrolled in the Papa Rewards loyalty program can now track their points to see how far they are from receiving a free pizza.

Want to Facebook? What are you waiting for

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Ninety five percent. That’s right, 95% of all consumers are on Facebook, according to our latest research findings across both North America and the UK. We…

Restaurants add multicultural training as minority populations grow

by Alicia Kelso — Editor, QSRWeb.com

In the age of social media, companies should have immediate crisis plans and proactive training programs. 

Use online guest feedback to motivate, engage employees

Use guest feedback to build a distinctive customer experience that will drive retention, loyalty and sustainable business performance.

Tips on creating a kid-friendly restaurant

Embrace efforts that go the "extra mile" for kids, such as adding a step stool in the bathroom to encourage independence.

Don't you know it's time to get on board ... the cross-train

by Marla Topliff — President, Rosati's Pizza

Cross training allows your business to function with a lean staff, without that constant fear of being caught understaffed.

SPIN! to collect bikes, host entertainment for Earth Day

April 11, 2012

Used and new bikes to help kids will be collected from 11 a.m. to 7 p.m. April 21 at two Kansas City, Mo., area SPIN! locations that also will include an Earth…

Small details create frequent patrons

Look at any costs of doing something a little extra for your guests as part of your marketing program.

Bistro offerings complement hospital's mission of health and wellness

by Betsy Craig — pres, menutrinfo.com

The Colorado Center's mission is to promote health and prevent disease by reducing obesity and the rates of weight-related chronic diseases, and this new…

Healthful, flavorful meals top trends at QSRs, fast casuals

April 9, 2012

As diners become more sophisticated in their tastes and desire for flavorful, healthful foods, quick-service and fast casual operators are plating up…

Study focuses on how to build loyalty among Hispanic consumers

Hispanics are more likely to visit a restaurant with friends and family than the general population.