If Panera's CEO and his brand's experiences with tech tools like Apple Pay, is any indication, pizza brands stand to gain possibly more than other food service players from the influx of mobile order, pay and customer experience offerings.
By Charlie Lewis Culinary Supply Chain Specialist/Consolidated Concepts The rate of change in foodservice has always been swift, but technology is propelling the pizza restaurateur's rocket forward today at a pace that challenges the speed of light. It's not just...
Your customers are a bit like very engaged parents: They have expectations. That is particularly true today when it comes to the tech your brand offers to stay engaged and to keep them coming back for more.
Newly opened Long Island City Pizza Factory is planting a flag, claiming it is the world's first "full-digital pizzeria," an accomplishment its owners hope will give it a direct connection right into customer hearts.
One of the more eye-opening sessions at this Fast Casual Executive Summit in Nashville this month was a quick, question-filled hour-long chat with a varied panel of millennials about what gets their restaurant business and what does not.
The old adage of "getting to know the locals" is more relevant today than ever for restaurant chains. Here, Euromonitor's Stephen Dutton spells out three guiding principles proven in global restaurant market research.
Executives from 17 countries gathered in London for the 2017 Restaurant Franchising & Innovation Summit — Europe last week. The event, produced by Networld Media Group, provided the opportunity for more than 100 restaurant leaders to share advice, success stories and discuss how they moved on from failure.
McDonald’s and its recently unveiled plans to implement mobile ordering and curbside pickup is proof that even the mightiest brands now know mobile ordering is the order of the future. But, chains must lay the groundwork for this major transition by preparing a foundation that helps them clear the potential hurdles and move on to future success.
Paying with your mobile device is one of the best digital initiatives out there. Many merchants have been hesitant about mobile payments, but with the EMV compliance mandate at our doorstep in the U.S., the time for business owners to put out the “open” sign for mobile payments is now.