The Evolving Customer Experience: How to Connect with Guests in a Meaningful Way

The Evolving Customer Experience: How to Connect with Guests in a Meaningful Way

Increased crowding and competition are forcing restaurants to quickly cook up new ways of doing business. Serving mouthwatering food, perhaps once the central ingredient in a restaurant’s recipe for success, is now just one must-have among many.

Type: White Paper

Sponsor: Visual Graphic Systems, Inc. / Studio D Creative


LIGHTS. CAMERA. ACTION Your Guide to Embracing Video in Your Training Program

LIGHTS. CAMERA. ACTION Your Guide to Embracing Video in Your Training Program

Modern training methods have changed significantly in recent years. This is due in part to the proliferation of video-based social networks like YouTube and Instagram that have changed how humans interact and learn new information every day. Let’s take a look at why video learning is important in employee training.

Type: Guide

Sponsor: PlayerLync


Noon Mediterranean Grill is Accelerating Growth by Standardizing Operating Procedures with PlayerLync's Modern, Mobile Learning Software

Noon Mediterranean Grill is Accelerating Growth by Standardizing Operating Procedures with PlayerLync's Modern, Mobile Learning Software

Assertive plans call for opening 200 Noon Mediterranean Grill restaurants by 2020, so they have executed a strategy to move business operations to a modern paperless environment that provides performance support and mobile learning.

Type: Case Study

Sponsor: PlayerLync


See More »

FEATURES


Toppers returns to its 'rebel' roots with items 'outside the (pizza) box'

Toppers returns to its 'rebel' roots with items 'outside the (pizza) box'

Toppers is going back to its quirky beginnings by thinking "outside the (pizza) box" when it comes to the brand's menu.

Sub Station II, Chicken Salad Chick, Pizza Inn franchisees: Tech buy-in demands time, trust

Sub Station II, Chicken Salad Chick, Pizza Inn franchisees: Tech buy-in demands time, trust

Franchisors who want franchisees to invest in tech tools, like mobile ordering and menu boards, would do well to remember that it pays to put yourself in their shoes if you want them to walk the road into future technologies with you.

&pizza, Rotolo's, Pie Five with the whys behind Pi Day

&pizza, Rotolo's, Pie Five with the whys behind Pi Day

Pi Day is here and that means not only deals, fun and even a little something serious.


KFC's monster-sized miniature weekend media score

KFC's monster-sized miniature weekend media score

It’s just a tiny story, but KFC made big news with the opening of its Portland, Oregon, mini restaurant Saturday, which now has managed to generate stories across the globe from major news outlets. Of course, we are talking about...

KFC Ad Director's Restaurant Franchising and Innovation keynote keys in on 'keepin' it fresh'

KFC Ad Director's Restaurant Franchising and Innovation keynote keys in on 'keepin' it fresh'

Keeping marketing efforts of all kinds fresh for every age of consumer is critical to brand success, but not an easy thing to accomplish. This year's keynote speaker at the Restaurant Franchising and Innovation Summit in Louisville, April 9-11 has mastered it in his role as KFC Director of Advertising.

CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

This year's Fast Casual Executive Summit wrapped up Tuesday night with insights from some of the industry's most successful CEOs.

1st Pizza Hut soon to be museum

1st Pizza Hut soon to be museum

Pizza Hut is getting its own museum next year in its birthplace 58 years ago of Wichita, Kansas.

London Summit: Coyote Ugly's key considerations before taking on the world

London Summit: Coyote Ugly's key considerations before taking on the world

Coyote Ugly has learned to speak a lot of different languages along its path to global growth. Here, one of the chain's leaders shares the key elements for any brand to consider before setting off on a worldwide trek.

'The Franchise Handbook' author says innovation is path to restaurant royalty

'The Franchise Handbook' author says innovation is path to restaurant royalty

"The Franchise Handbook" author Carl Reader tells London audience that innovation sets the winners apart from the others in today's restaurant business.

See More »

Topic Center Sponsor:



Some of the fastest growing chains in the restaurant industry are the ones embracing innovation throughout their operations. Restaurant Franchising & Innovation Summit will explore how chains can leverage innovation in a variety forms — from experience innovation to kitchen innovation to menu innovation and beyond — as a catalyst for franchise expansion.

By continually investigating and investing in cutting-edge solutions for both the front of house and back of house, franchisors put themselves in a very strong position to attract potential franchisees who are seeking opportunities with forward-thinking brands. The Restaurant Franchising & Innovation Summit will help franchisors be more progressive in many areas of their business to attract both investors and customers.


News