Using customer data to boost loyalty

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A panel at the upcoming Restaurant & Innovation Summit in Myrtle Beach, South Carolina from March 11 to 13 will examine how restaurants can leverage data to…

Top 5 reasons to attend RFIS in Myrtle Beach

by Cherryh Cansler — Editor, FastCasual.com

The early bird deadline ends Friday, Dec. 20.

Domino's Pizza plans to pull out of Russia

August 22, 2023

Domino's Pizza plans to close all 142 restaurants in Russia, according to a CNN report.

Restaurant chains raise over $12M for minimum wage battle

October 3, 2022

Big food chains, including Chipotle Mexican Grill, Starbucks and McDonald's, have raised over $12 million dollars in efforts to reverse a California law that…

Report: Consumers still dining out despite inflation

June 20, 2022

Diners are still flocking to fast food chains despite inflation, according to a Yahoo Finance report.

Starbucks tops social media paid advertising

November 19, 2021

Starbucks' paid ad campaigns are the top paid share-of-voice, defined by the percentage of sponsored impressions on social media, according to a study by…

QSR brand ad spend jumps in 2021

October 27, 2021

QSR brands are spending an estimated $1.8 billion on national television advertisements, an 18% increase over 2020, according to a iSpot.tv report.

McDonald's exec to talk about diversity, inclusion at 1-day QSR event

Ariane Panter, senior director of global diversity, equity and inclusion strategy and corporate function support at McDonald’s, will discuss diversity…

Loyalty: Why pizza patrons want it, plus what they want in it

by Brittany Maroney — Sr Product Marketing Manager, Punchh

The presence of a loyalty program is becoming "the price for entry" into any restaurant brand's game. Pizza customers, in fact, expect their favorite brand to…

Chick-fil-A earns 7th annual customer satisfaction win as Subway slips down the rankings

June 29, 2021

The annual American Customer Satisfaction Index (ACSI) Restaurant Study again — for the seventh straight year — crowned Chick-fil-A with the award for tops in…

Chicken shortage sends prices upward

May 6, 2021

Chicken prices have more than doubled year to date, and wing prices have set new records on account of a shortage, according to Urner Barry, a market research…

McDonald's, Sift partner on international mobile ordering

February 24, 2021

McDonald's has partnered with digital trust and safety provider, Sift, to safeguard and streamline the customer experience on the QSR's mobile app in select…

Has US demonized restaurant industry as spreader of pandemic?

by S.A. Whitehead — Food Editor, Net World Media Group

As a surge in COVID-19 grips the nation, restaurateurs are growing weary of the finger-pointing at their businesses as a major factor of rising cases. Instead…

Starbucks, Panera Bread, McDonald’s winning the digital game

November 12, 2020

Digital sales will make up over 50% of limited-service restaurants' business by 2025, according to a study by Incisiv, which also predicted that although…

Plants dig deeper at McDonald's, Pizza Hut

McDonald's and Pizza Hut are embracing plant-based menu items.

Hungry Howie's moves former McDonald's exec into Operations VP role

April 28, 2020

Hungry Howie's Pizza has named a long-time McDonald's executive as its vice president of operations. Tonya Michael assumes the role after her most recent…

Trump to restaurant CEOs: 'You’re really going to like what we’re doing'

March 18, 2020

Leaders of some of the biggest names in the QSR and fast casual industries spoke with President Donald Trump Tuesday about their struggles to keep their…

How the restaurant industry is staying the course during the pandemic

by S.A. Whitehead — Food Editor, Net World Media Group

As coronavirus is officially dubbed a pandemic by the World Health Organization, restaurant brands are doing their best to adapt.

McDonald's tests cash-accepting self-order kiosks; will retrofits be needed?

November 14, 2019

McDonald's, which has pioneered the use of self-order kiosks, is testing kiosks that also accept cash, the company told Kiosk Marketplace via email. Cash users…

Former McDonald's COO named Papa John's chief restaurant operations officer

July 9, 2019

A veteran McDonald's executive will take the reins of guiding Papa John's North American corporate and franchise restaurants when Jim Norberg steps into the…