Fast Casual Top 100 Gala celebrating 10th birthday with 5 gifts for attendees

by Cherryh Cansler — Editor, FastCasual.com

Honors include the "Signal to Noise Award," "Emerging Fast Casual of the Year, ""Most-Loved Delivery Brand and "Fast Casual Woman of the Year." Attendees will…

Ovation releases tools to empower restaurants

April 8, 2025

Guest feedback platform Ovation has released two product enhancements designed to help restaurants gain deeper insights and drive real revenue: Long-form…

Guest retention key to restaurant profitability

April 7, 2025

Traditional methods for identifying issues affecting retention, such as delayed surveys with low response rates, potentially biased table visits, and…

Maximizing Guest Retention

Unfortunately, when it comes to identifying issues that affect guest retention, traditional survey methods in restaurants often fall short. So how can…

Presented by Ovation Up, Inc.

Ovation, Craveworthy Brands discuss guest feedback, cashing in on guest recovery

April 4, 2025

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation.

Your Restaurant’s Not Perfect and Why That’s a Good Thing: Harnessing The Hidden Value of Guest Recovery

In this webinar, Zack Oates will dive into the hidden value of guest recovery, exploring how restaurants can turn negative experiences into opportunities for…

Presented by Ovation Up, Inc.

How to master the art of guest recovery

March 19, 2025

Every dropped plate, every lukewarm dish, every forgotten reservation — it stings. You pour your heart into your restaurant, and when things go wrong, it feels…

Ovation, Paytronix team for post-transaction feedback, hospitality data insights

March 17, 2025

Guest engagement platform Paytronix has teamed up with guest experience platform Ovation to provide brands with deeper analysis and insights from customer…

Convenience, consistency, connection: Keys to restaurant profit revealed

by Mandy Wolf Detwiler — Editor, Networld Media Group

Restaurant operators will learn how to improve profits through the guest experience at the Restaurant Franchising and Innovation Summit in Myrtle Beach, South…

Ovation unveils AI-driven operational improvement tool for restaurants

September 17, 2024

Ovation, a guest experience platform for multi-unit restaurants, has launched Goals, an AI-driven operational improvement tool designed to automate change for…

How Guest Feedback Can Transform Your Restaurant: A Comprehensive Guide

Guest feedback is essential for restaurants to improve operations, boost retention, and enhance the guest experience—but traditional methods like long receipt…

Ovation secures $9M in Series A funding to enhance restaurant guest experience platform

June 20, 2024

Ovation, a provider of guest experience platforms for multi-unit restaurants, has closed its Series A funding round, securing $9 million in total investment…

FastCasual seeking nominations for 2024 Perfect Pitch

by Cherryh Cansler — Editor, FastCasual.com

Nominations close June 30.

Big Chicken takes top honors at Fast Casual Top 100 gala

by Cherryh Cansler — Editor, FastCasual.com

Over 240 fast casual executives attended the gala to find out their rankings.

Curbit partners with Ovation to streamline guest experience

February 20, 2024

AI-driven order company Curbit has partnered with Ovation, a guest feedback system, to streamline brand interactions with guests, offering an elevated guest…

Experts make predictions for restaurant operations in 2024

by Mandy Wolf Detwiler — Editor, Networld Media Group

Restaurant brands and industry experts weigh in on trends expected for the new year.

Haven Hot Chicken wins The Perfect Pitch at the Fast Casual Executive Summit 2023

by Mandy Wolf Detwiler — Editor, Networld Media Group

Haven Hot Chicken won The Perfect Pitch concept competition at the Fast Casual Executive Summit in Louisville, Kentucky on Oct. 9.

Introducing FastCasual's 2023 Perfect Pitchers

by Cherryh Cansler — Editor, FastCasual.com

Founders of Haven Hot Chicken, Mahana Fresh, Pizzawala, Pucci Brothers Fresh Italian and Sankranti Indian Kitchen will take the stage on Oct. 9 to pitch their…

Ovation launches call-to-text feature

July 12, 2023

Ovation, a real-time guest feedback platform for restaurants, has released an automated call-answering feature, Call-to-Text, allowing restaurants to…

2023 Fast Casual Perfect Pitch open for nominations

May 18, 2023

As part of its commitment to spotlighting up-and-coming fast casual brands, FastCasual is hosting its ninth annual Perfect Pitch contest Oct. 8 and is…