Sutus launches LiveCoach order taking technology

Sept. 13, 2012

SUTUS Inc., a technology specialist for the pizza franchise industry, has announced the launch of LiveCoach, a new technology feature that gives pizza delivery locations a new way to train staff during the order taking process.

SUTUS LiveCoach allows managers to listen in real time to customer calls and guide the staff member without the customer hearing.

"A big part of training is helping your staff form the right habits," said Shawn Chute, COO of SUTUS. "For example, an experienced team member will not only remember to ask if the customer wants extra cheese but will know when to ask and how to frame the question to get the desired response. These things matter – they have a direct impact on profits."

Developed to boost sales, improve customer experience and cut costs, the SUTUS Business Central is a single-platform telephony, data and networking solution that is currently used by more than 10,000 pizza franchise users across North America.

"LiveCoach works because managers can train staff in the most ideal way possible – while they are actually doing their job," Chute said. "From the feedback we are receiving, this simple feature is changing the way managers build staff skills and habits."

Read more about staffing and training.

Topics: Operations Management, Staffing & Training, Systems / Technology, Telecommunications

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