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Temkin Group gives Chick-fil-A and Papa John's high marks

Chick-fil-A and Papa John's deliver the best customer experience in the fast food industry, according to the 2015 Temkin Experience Ratings.

March 16, 2015

Chick-fil-A and Papa John's deliver the best customer experience in the fast food industry, according to the 2015 Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 U.S. consumers.

Chick-fil-A took the top spot for the fourth year in a row, earning a rating of 82 percent, which put it in 4th place out of 293 companies across 20 industries. 

Papa John's—a newcomer to the Ratings—came in second with a rating of 81 percent and an overall ranking of 8th.

Four other fast food chains earned an "excellent" rating: Dairy Queen, Panera Bread, Subway, and Sonic Drive-In.

The only fast food company not to receive at least a "good" score was Jack in the Box, who received a rating of 67 percent and placed 128th overall.

Overall, the fast food industry averaged a 76 percent rating in the 2015 Temkin Experience Ratings and came in 2nd place out of 20 industries. It was also one of the 14 industries whose ratings declined in the past year, with its average decreasing by 2.0 percentage-points.

"The fact that Chick-fil-A can stand out, year after year, for its customer experience amid such tough competition is really impressive," Bruce Temkin, managing partner of Temkin Group, said in a release.