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Customer Service / Experience News & Media

How tech stacks are learning to be more intuitive

by Mandy Wolf Detwiler — Editor, Networld Media Group

Today's tech stacks are savvier and more intuitive than ever, but they're also more complex than they were five years ago.

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Webinar: How operators can embrace post-COVID opportunities

November 3, 2022

Customers are still dining off-premise, and that means some are calling to place orders. Hazlnut has found that 18% of all calls are missed and three out of…

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Pizza Leadership Virtual Summit | July 27, 2022

Pizza Leadership Virtual Summit is a half-day livestream event that will bring you tips and tricks for overcoming many of the most pressing challenges that…

Presented by PizzaMarketplace.com

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Derby City Pizza Co. ready to break out of the gates in Louisville

by Mandy Wolf Detwiler — Editor, Networld Media Group

Derby City Pizza Co. in Louisville, Kentucky, has seven stores and is readying for more. Could franchising be in the future? Owner Larry Davis says perhaps, if…

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Conquer Your Omnichannel Strategy With Cloud-Based Solutions

Omnichannel ordering options are an expectation, not an exception. Consumers have become accustomed to patronizing their favorite brands from multiple…

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Mountain Mike's Pizza proves size matters with big pizzas, operations

by Mandy Wolf Detwiler — Editor, Networld Media Group

California based Mountain Mike's has more than 260 stores and is expanding throughout the U.S. The brand is known for its oversized pizzas and plentiful…

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Star Micronics Extends Its Line Of Acclaimed POS Tablet Display Stands

Star Micronics launches new versatile tablet display solutions for retail, hospitality, cannabis, and self-service industries.

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SaaS & More: Different Business Models For Software Developers

SaaS, HaaS, and On-Premises: Different Go-to-Market Models for Software Developers and ISVs

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Pizzeria Uno's hotel conversion program brings in hotel guests, locals

by Mandy Wolf Detwiler — Editor, Networld Media Group

Chicago-based Pizzeria Uno has begun a hotel conversion program that brings in both hotel guests and locals. It gives Uno more recognition and brings that…

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Free webinar to teach viewers how to recession-proof restaurants

September 8, 2022

It's been a rough couple of years for many restaurants. Between supply and labor shortages, the pandemic and a likely recession, restaurants are feeling the…

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How to Create a Food-Safety-First Culture and Always be Audit Ready

Did you know September is national food safety education month? Here are some tips to help you create an operational culture focused on food safety in your…

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The Future Of The Hospitality Industry Is Connected

Make sure your business has all it needs to compete because the future of the hospitality industry is cloud-based and connected.

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The Acclaimed MPOP® Now Comes With Direct IOS USB-C Connectivity

Connect and charge your iOS device with the latest mPOP® model, the POP10Ci, for convenient all-day use. The mPOP® is the industry's first hybrid receipt…

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Brew pub, pizzeria finds ready workforce in people with disabilities

by Mandy Wolf Detwiler — Editor, Networld Media Group

Brewability is a Colorado brew pub and pizzeria. What set the pizzeria apart from others in the industry is its employees: Brewability hires those with…

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Jet’s Pizza OrderAI Talk pilot delivers wins

August 10, 2022

A pilot program of HungerRush's OrderAI Talk at Jet's Pizza is delivering wins on more than a few fronts — from a more engaging phone order experience to…

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4 Signs that Your Customer Service Team Needs Additional Training

Every time your staff serves a client quickly, efficiently and courteously, you may be gaining a returning customer. But when crew members are not adequately…

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Dine-in not regaining popularity, take-out gains steam

July 20, 2022

Despite the fact all restaurants are completely open for dine-in, after two years of closures and restrictions due to the COVID-19 pandemic, the number of…

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Organ Stop Pizza one of last 'pizza and pipes' concepts

by Mandy Wolf Detwiler — Editor, Networld Media Group

In the 1970s and 80s, pizza and pipe organ restaurants were popular. Now there are only two left in the U.S. and Organ Stop Pizza has a mighty organ that's…

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What Is Barcode Technology, And How Does It Impact Retailers In 2022?

Barcode scanners have progressed beyond POS checkouts. Learn how they can help your business succeed!

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Happy Joe's ready for growth, focuses on product over price

by Mandy Wolf Detwiler — Editor, Networld Media Group

Happy Joe's Pizza & Ice Cream has become a Midwestern mainstay with a wide variety of pizzas. The brand has more than 30 units in the pipeline.

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