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Customer Service / Experience News & Media

Clicking with Customers: Exceeding Expectations Through Better Digital Experiences

It’s not enough for a restaurant to add technology solutions such as online ordering and self-service kiosks. Those solutions must work together to create a…

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Pulling pizza patrons in your door with these social media 'hooks'

by Hannah Hambleton — Content Manager, Beambox

One reason social media is a such a well-loved and used business tool is that it offers all kinds of cost efficiencies as a marketing platform. Check out these…

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Blaze tops Papa Murphy's, Marco's in 2019 Market Force customer ratings

July 30, 2019

Pasadena-based brand-on-growth-hormones, Blaze Pizza, topped Market Force's 2019 survey of best QSR brands as chosen by consumers. Early results of the study…

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Taco Bell, Pizza Hut name new CEOs

July 26, 2019

Former adidas Group North America President Mark King will take the reins as Taco Bell CEO, and Yum sister brand, Pizza Hut, has promoted its U.S. President…

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5 ways to snap up pizzeria customer engagement with Snapchat

by Hannah Hambleton — Content Manager, Beambox

Seeking ways for your pizza brand to snap up customer engagement, loyalty and sales? Consider Snapchat as well as these five tips to getting the most bang for…

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Expanding the Brick-and-Mortar Footprint with Kiosks and Automated Retail

Interactive kiosks and automated vending solutions are driving the future of retail, and connectivity is the fuel making it happen.

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Is time up for 3rd party delivery's customer experience problems?

by S.A. Whitehead — Food Editor, Net World Media Group

Customers often complain about failed or unsatisfactory deliveries from third party deliveries. And the sad fact is that though your brand had little…

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Domino's cashless store test underway in Australia

July 12, 2019

Domino's Australia is testing a new "Tap & Take" payment model at five of its stores, which Domino's will take most other forms of payments, aside from…

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Online ordering in an age of 'pie-high' expectations for pizza brands

by Elizabeth Kelly — Marketing Specialist, https://www.linkedin.com/company-beta/590905/

Increasing demand for delivery and decreasing customer tolerance for waiting mean that pizza brands must absolutely have an online ordering portal today and…

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Pizzeria digital signage: Great content makes the pies fly

What's it take to make your pizza brands pies fly off the shelves? When it comes to the digital signage sell, great content is key.

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UberEats adds dine-in

July 3, 2019

UberEats has added an option in several cities to allow diners to order ahead for their dining in reservations, according to Eater, which said the option…

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Chuck E. Cheese parent sees value/game initiatives paying off

July 1, 2019

The parent company of Chuck E. Cheese, CEC Entertainment, Inc, said its Q2 2019 financial results indicate that the brand's recently introduced "All You Can…

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Toppers takes on the daring diner

by S.A. Whitehead — Food Editor, Net World Media Group

Toppers pizza is on a mission to live up to its name, by taking pizza 'over the top' and targeting the adventurous pie guy or gal.

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Snappy Tomato Pizza puts pies on summer road trip

June 28, 2019

Northern Kentucky-based Snappy Tomato Pizza is driving home it's on-the-go image through a summer promotion that gives guests a free Family Fun Guide featuring…

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Designer: Don't let restaurant tech wave wipe out customer experience

by S.A. Whitehead — Food Editor, Net World Media Group

Delivery-heavy pizza brands today depend heavily on all sorts of restaurant tech, but one restaurant designer wants brand leaders to approach their…

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UberEats teams up with Olo to simplify third-party delivery

June 26, 2019

Uber Eats has partnered with Olo, a digital food ordering platform for the restaurant industry, to integrate directly into the POS of restaurant brands via Olo…

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ACSI survey: Drooping QSR customer satisfaction dragging down whole industry's scores

June 25, 2019

The restaurant industry scored a solid B-minus on the latest customer satisfaction rating, down 0.6 percent since last year to 78.9 on a 0-to-100 scale, and…

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Chuck E. Cheese sends 'mouse' to your house with DoorDash in San Diego

June 25, 2019

Chuck E. Cheese is introducing a new Pizza Party Pack and making it exclusively available through DoorDash for a new way to host all those kids parties on home…

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Pizza Hut 'red roof' logo reboot a bid to establish category dominance

June 25, 2019

If you're a Baby Boomer or even a Gen X-er, you might wistfully remember lots of rowdy teen-age times spent at the once ubiquitous red-roofed Pizza Huts that…

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Chicken Salad Chick + Steritech on scooping up accolades for menu simplicity, food safety

by S.A. Whitehead — Food Editor, Net World Media Group

This week, the presidents of Chicken Salad Chick and Steritech take the microphone to relay the components of everything from a great scoop of chicken salad to…

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