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Customer Service / Experience News & Media

Is Amazon already back in the food delivery game?

by Cherryh Cansler — Editor, FastCasual.com

June 14, 2019

Although Amazon announced earlier this week that it was closing its 4-year-old Amazon Restaurants delivery service, it's not quite out of the food delivery…

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KFC US CEO on building a better bucket of chicken + Chowly CEO on streamlining third-party delivery

by S.A. Whitehead — Food Editor, Net World Media Group

This week we go inside that heavenly scented bucket of Kentucky Fried Chicken as we pull back the curtain on the 89-year-old KFC brand with the help of KFC…

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Playing a powerful pizza game in an Amazon-Uber-fied world

Pizzerias have long been players in the delivery game, but Amazon's model of how that delivery happens, along with Uber's model of who does it, has changed the…

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Pizza Inn's PIE debuts in Louisiana

June 12, 2019

Pizza Inn Express opened its first Louisiana location late last week in Lafayette. The new PIE store on West Pont Des Mouton Road is located in the new Exxon…

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Rapid Fired raises tornado relief funds Thursday

June 11, 2019

Dayton, Ohio-area based Rapid Fired Pizza is raising funds Thursday, June 13, to help residents in the area who suffered damage in a recent series of tornadoes…

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Marco's makes its mark as Harris Poll 'Pizza Brand of the Year'

June 10, 2019

Marco's Pizza hauled in a heavy-hitter in the awards department this month when the 2019 Harris Poll EquiTrend Study found that Americans chose it as Pizza…

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OpenTable, Upserve partner to connect the diner data dots

June 5, 2019

Online restaurant reservation provider, OpenTable, has connected with restaurant management platform, Upserve, in what a news release said is an…

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Mountain Mike's puts down roots outside Sacramento

May 29, 2019

Mountain Mike's Pizza opened a Folsom, California, store on Blue Ravine Road and East Natoma Street, a news release said. 

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Domino's system watching Australasian AI-powered pizza checker pilot

May 29, 2019

Domino's is piloting a kitchen-based AI tool that checks whether finished pizzas are up to snuff with the brand's independent master franchisee in Australia…

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Ask and ye shall receive: Tapping into the game-changing power of ALL employees' ideas

by S.A. Whitehead — Food Editor, Net World Media Group

Does your brand's leadership work to pull solutions to business problems from all employees? If not, you're bypassing your restaurant's biggest and best source…

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A pizza kitchen's problem-solver: 5 answers to common issues

Implementing a technology solution is often the only pain reliever to solve your biggest back-of-house pain points.

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AI-powered dietary tool aims to amp up restaurant margins, satisfy customers

by S.A. Whitehead — Food Editor, Net World Media Group

Diners increasingly want control over how they eat, just as restaurant owners increasingly want more control over their margins and customer experience…

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3 restaurant leaders on the big hurdles to brand-boosting Big Data use

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Pie Five, A&W and CapitalSpring executives discussed the pitfalls and plusses of using Big Data in restaurant management and marketing today. Yes, there are…

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Domino's tests GPS to accurately answer, 'Where's my pizza?'

April 29, 2019

Domino's began testing GPS driver tracking Monday in 27 corporate-owned stores throughout Phoenix. The company said in a news release that customers around…

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C-Speak: Cincinnati Reds' success with food lockers paves way for restaurant uses

by S.A. Whitehead — Food Editor, Net World Media Group

The Cincinnati Reds scored a home run with Apex Supply Chain technologies' "click-and-collect" foodservice system last season, paving the way for widespread…

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Slutty Vegan creator Pinky Cole on brand's soaring popularity as it pushes the plusses of healthy eating

With an Impossible Burger base for its massively "Instagrammed" sloppy burgers, Slutty Vegan has risen  from a largely unknown solo food truck, to hugely…

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How pizza brands can get their slice of post-Amazon Effect action

by Ray Reddy — CEO and Co-Founder, Ritual

The so-called "Amazon Effect" has changed the game for restaurateurs and pizza brands are no exception. What can be done to stay competitive in a faster…

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Dine-in … delivery … drive-thru? Rave Restaurant Group president talks fulfilling diners' druthers today

by S.A. Whitehead — Food Editor, Net World Media Group

Pizza customers are a finicky bunch, with some seeking a nice dine-in experience, others insisting on delivered pies and still more who want to pick up their…

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&pizza 'Cubed' = 300 kiosk-cooked pies an hour

April 12, 2019

D.C.-based &pizza is plunging into the restaurant kiosk business next week when it opens what it called the industry's first "cube kiosk." The brand, which…

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When pizza brands take root: Franchisee's tips on growing your pizzeria's community connections

Your Pie franchisee Lisa Maclellan said restaurant operators stand to gain a long list of business and personal positives by establishing strong roots in their…

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