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Customer Service / Experience News & Media

MOD Pizza taps former Panera, Starbucks exec as COO

July 21, 2017

MOD Pizza has hired Paul Twohig to be its first COO and oversee MOD's 235-plus locations in the U.S. and the U.K., according to a press release.

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Toast and Paytronix announce integration

July 20, 2017

Toast and Paytronix are integrating their respective technologies, allowing Toast users to utilize Paytronix loyalty and gift card solutions, according to a…

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Are kiosks the next step for restaurant-based digital signage?

by Jeff Hastings — CEO, BrightSign

There's a lot of buzz surrounding the rise of self-order kiosks in dining establishments, especially quick-serve restaurants. As digital menu boards approach…

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Locali chooses Fransmart to accelerate franchising

July 19, 2017

Locali is partnering Fransmart to take its franchised natural food concept, with an organic-based deli menu, nationwide, according to a press release.

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Former NFL tight end opens OK City Pie Five unit

July 19, 2017

Billy Bajema, a former Oklahoma State and NFL tight end, is getting ready to open Pie Five's fifth Oklahoma location and its fourth in the Oklahoma City area…

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Round Table Pizza finalizes holistic digital-ordering solution

July 12, 2017

Round Table Pizza has completed its analysis of a dozen digital-ordering providers and concluded that  Onosys is the right fit for its 450 units, according to…

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Be my 'bBff': Marketing guru says best brands 'participate' in diners' lives

by S.A. Whitehead — Food Editor, Net World Media Group

Brands with the most loyal and committed customers know you only earn super-loyalty when you participate in customers' lives, says veteran marketing guru…

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Investing in technology? Restaurants share hits and misses

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Companies need to do their research, and management has to be supportive for technology initiatives to succeed.

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Nobly POS to demo mobile product with Star Micronics at Birmingham UK Coffee Festival

June 27, 2017

Star Micronics, a POS printer manufacturer, has joined forces with Nobly POS to provide an mPOS solution designed for coffee shops and mobile food and drink…

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New studies show restaurant 'do's and don'ts' of online ordering, delivery

by S.A. Whitehead — Food Editor, Net World Media Group

As the restaurant industry continues to bask in the big-dollar benefits of online ordering, two new studies shed light on best practices when it comes to…

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Fast food customer satisfaction remains unchanged, but high

June 20, 2017

There weren't too many surprises for fast food operators in the latest American Customer Satisfaction Index, a national poll on the quality of an entire range…

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Me-n-Ed's goes out for a beer ... or 26

June 20, 2017

Me-n-Ed's Pizzeria opened a new brew-centric brand this June called Me-n-Ed's On Tap in Bakersfield, California, complete with a self-pour tap system…

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Anthony's Coal Fired Pizza joins boycott wiping Anheuser-Busch products off NYC shelves

June 19, 2017

Anthony's Coal Fired Pizza has joined three dozen other New York brands in a boycott that is sweeping New York City store shelves clean of Anheuser-Busch…

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Harken restaurateurs: Are you ready for the 'Day of the Dad?'

by S.A. Whitehead — Food Editor, Net World Media Group

Read on to find out why that fancy cocktail and offbeat entree will do your brand no favors on Father's Day.

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&pizza comes 'home' to the Big Apple

June 14, 2017

Washington, D.C.-based &pizza is opening in the Big Apple next Tuesday, June 20, a news release said — which, as it turns out — is a homecoming of sorts…

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Cicis reaps rewards of four-year revitalization

June 14, 2017

Pizza buffet chain Cicis said its 2013 revitalization plan is working, as proven by 16 consecutive quarters of same-store sales growth through Q1 of 2017, a…

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Infographic: How online reviews can make or break your brand

Research quantifies the impact online customer reviews have on business performance. The reviews play a bigger role in the selection of restaurants than…

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America's tastes today? Cauliflower on pizza; radishes as raw meat

by S.A. Whitehead — Food Editor, Net World Media Group

With rapid-fire delivery and an upbeat attitude, menu analyst and Kruse Co. owner, Nancy Kruse, last week told a standing room only crowd at the National…

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Long Range Systems partners with VeriSolutions to improve restaurant operations

June 1, 2017

Long Range Systems, a global provider of on-site guest paging, tracking and restaurant intelligence tools, has announced a strategic partnership with…

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Are you following these steps to find high-quality workers?

May 24, 2017

A veteran restaurant industry leader on why restaurant strategy today focuses on finding and keeping creative workers over and above just about everything else.

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