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Customer Service / Experience News & Media

Speedline Solutions debuts new menu management tool

February 15, 2017

Speedline Solutions is debuting a menu management system to help chains create and release a consistent menu for all locations as well as ConnectService, which…

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New restaurant rating system focuses on economic impact

February 14, 2017

Food industry veteran Sara Brito and entrepreneur Jeff Hermanson have collaborated to create a new rating system for all restaurants based on economic impact…

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Yum asks, 'Why shouldn't the chicken cross the road?'

February 13, 2017

Yum is taking its chicken show on the road, according to a conference call with the Louisville-based company's CEO Greg Creed Thursday, who said the company…

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Pizza Inn puts new 'Punchh' in loyalty

February 7, 2017

Pizza Inn worked with mobile engagement platform, Punchh, to partially launch the chain's app-based loyalty program that gives diners points for purchases and…

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Donatos debuts iOS app

February 3, 2017

It only takes three taps to reorder from Donatos Pizza via its new mobile iOS app, now available on all Apple devices, according to a press release.

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3 pizza brands expand

February 2, 2017

Two pizza brands are putting down roots in new territory this month, while a third brand signed a new franchisee in the Deep South, according to separate news…

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Pizza Hut puts the PJs back in pizza night

by S.A. Whitehead — Food Editor, Net World Media Group

Pizza and PJs just go together, and in the U.K. Pizza Hut is making that perfectly acceptable, even if diners choose dining out over delivery.

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New England Chuck E.Cheese's dials it down to delight kids with autism

February 1, 2017

Chuck E. Cheese's locations in New York, New England and New Jersey are launching Sensory Sensitive Sundays in conjunction with the Center for Autism and…

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MOD Pizza welcomes 9th franchising partner

January 31, 2017

Southern Pie has joined MOD Pizza's team as its ninth franchise partner, according to a press release.

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Pie Five LTO makes lower-cal pizza possible

January 31, 2017

Pie Five is offering a 600-calorie pizza LTO starting today, according to a news release. The new Low Five menu item features a 7-inch pie with a side salad…

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Gutting the 'gut feelings' from hiring: 2 restaurant companies' $40M story

by S.A. Whitehead — Food Editor, Net World Media Group

Who knew technology could help restaurateurs get the right human touch tableside? Two large restaurant companies tell their highly profitable story.

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MOD Pizza celebrates 200th location

January 25, 2017

MOD Super Fast Pizza is opening its 200th location this month, according to a press release. To celebrate, the concept is hosting an event at the 200th unit in…

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Pizza Express UAE turns problem into profit with WiFi

January 16, 2017

After hearing customer complaints of spotty WiFi coverage in PizzaExpress UAE locations, the brand partnered with Purple and CDW to install a solution that not…

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Uncle Maddio's boosting speed of service with menu redesign

January 13, 2017

Uncle Maddio's Pizza has gone back to the drawing board — literally —  to introduce a menu redesign as well as new menu items to maximize operations, expedite…

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Can Smashburger's former CEO put Pie Five back on positive path?

by S.A. Whitehead — Food Editor, Net World Media Group

The last few years have been tough for Rave Restaurant Group, which owns Pie Five and Pizza Inn. Smasburger's former CEO, Scott Crane, however, stepped into…

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5 findings inside diners' minds make great guides for 2017

by S.A. Whitehead — Food Editor, Net World Media Group

NPD Group recently outlined its top five predictions about the American diner's state of mind as it relates to the dinner plate. Taken collectively, these five…

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Are you accounting for those holiday gift cards correctly?

by Dustin Minton — National Restaurant Practice Co-Leader, BDO USA, LLP

For many restaurants, the holiday season bustles with promotions, parties and gift card sales. But amid the season's cheer, restaurants must account for these…

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Bridg partners with Papa Murphy's for big results with lapsed customers

December 21, 2016

Papa Murphy's recently partnered with Bridg to create buzz and business with the chain's lapsed customers, according to a company press release.

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A 'post mortem': Looking back at 2016's hard-learned lessons

by S.A. Whitehead — Food Editor, Net World Media Group

Experts weigh in on the eight lessons they learned in 2016 about the fine art of running a restaurant.

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New food hub connects the local vegetable stand to biggest restaurant brands

by S.A. Whitehead — Food Editor, Net World Media Group

December 20, 2016

Restaurateurs hoping for a central, tech-connected marketplace linking small local farmers to the skyrocketing number of restaurants, whose customers are…

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