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Customer Service / Experience News & Media

Piada hires former P.F. Chang's exec, implements new hiring system

September 13, 2016

Piada Italian Street Food is betting its new three-tiered leadership development and incentive program will help the brand attract and retain top restaurant…

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Want social media success? Just EAT it

by Megan Redzia — Account Executive, SGW Communications

When it comes to social media success, it can be tough to remember that it's all about quality, over quantity in most cases. But the good news is, if you can…

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The 'munchies' effect: How cannabis legalization will effect QSR traffic

by Eli Portnoy — CEO, Sense360

Will Colorado's legalization of marijuana increase traffic for the state's restaurants?

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15K restaurants deploy everything from unicorns to engaged employees to fight hunger

by S.A. Whitehead — Food Editor, Net World Media Group

Eat out so hungry kids can eat. It’s a simple notion with a huge possible impact, as nearly 15,000 restaurants nationwide join the effort to provide meals for…

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Amazon restaurant service arrives in London

September 7, 2016

A week after going live with Prime Restaurants in Houston, Amazon is offering the service in London for Prime customers.

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Stevi B's partners with Dr Pepper, promotes Feastgate LTO

September 6, 2016

Fast casual pizza buffet Stevi B’s is partnering with Dr Pepper for an SEC Championship Game giveaway as part of its fall Feastgate LTO menu promotion…

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How a free meal can make customers for life

by S.A. Whitehead — Food Editor, Net World Media Group

Taking a chance with a free meal coupon can pay off in big ways with new customers in the market.

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Getting 'granular' about restaurants' many possible uses for whole grains

by S.A. Whitehead — Food Editor, Net World Media Group

It’s little wonder restaurateurs are seeking new ways to incorporate old grains into their menus, given the trend toward increasingly healthful eating from…

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CEOs of Captain D's, HuHot, Yalla, Slapfish pull back the curtain on business strategies

Improving sales, engaging customers, recruiting employees, food-safety issues and meeting government-mandated policies are just a few issues restaurant…

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Free webinar: How to Create Loyal Guest Behavior

September 1, 2016

Restaurant chains across the country are continuing to build and execute loyalty programs that provide immediate and sustainable results.

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3 steps to "wow-ing" customers with your loyalty program

by Brad Marg — Chief Operating Officer, Clutch

Last year, Google released data showing that "near me" searches on their platform doubled between 2014 and 2015. According to this USA Today article, Google’s…

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PizzaRev fires up second Ohio location

August 31, 2016

PizzaRev opened its second Ohio location in Gahanna, outside Columbus. The brand's first location went straight into the heart of the state's capitol city onto…

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Toast, Chowly debut POS integration for third-party ordering

August 31, 2016

Toast and Chowly are partnering to integrate third-party online ordering systems into POS software, according to a news release. As most restaurateurs already…

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3 ways to navigate employee-scheduling reform

If you’re asking yourself how your industry, company and operators can get ahead of scheduling reforms, consider the following steps.

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Purple dough, sweet potatoes: world brimming with pizza opportunities

by S.A. Whitehead — Food Editor, Net World Media Group

Pizza is a hot restaurant concept around the world, according to Euromonitor International, which reported that it's gaining in popularity in not only…

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Papa John's pizza ordering now available via Apple TV

August 30, 2016

Papa John's ordering app is now accessible via Apple TV.

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6 tips to get the most from your restaurant signage (Part 2)

by S.A. Whitehead — Food Editor, Net World Media Group

Graphics and signage can make a significant difference to a restaurant’s connection with its customers. To that end then, we provide six tips on how to…

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Uncle Maddio's continues Florida expansion

August 29, 2016

Uncle Maddio's Pizza is expanding operations in the Pensacola, Florida area, according to a company press release.  New franchisees Jeremy and Wendy Jordan…

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Tips for driving customer loyalty in the restaurant industry

Geoff Smith, CMO of CrowdTwist, provides insight on the benefits of multichannel loyalty programs.

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College kids still love fast food, but they're pickier than ever

by S.A. Whitehead — Food Editor, Net World Media Group

Today's coeds have high expectations for even the fastest food that they order.

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