Mood launches Elements custom music programming

January 20, 2015

Elements provides access to a catalogue of more than five million tracks that are fully licensed for commercial use, as well as one-on-one collaboration with a…

Pizza Patron brings back 'Any 3 for $6.99' campaign

January 16, 2015

The offer allows customers to buy any three large pizzas for $6.99 without a coupon.

Technomic reveals which brands are tops with consumers

January 8, 2015

Technomic's Chain Restaurants Consumers' Choice Awards identifies which brands consumers think are the best in service, atmosphere, offerings, healthy options…

Building genuine customer engagement in an Instagram world

Instead of exhausting yourself trying to change customer behavior, take the necessary steps to minimize the distractions cell phones can present.

What to consider when implementing a restaurant kiosk

by Nicole Troxell — Associate Editor, Networld Media Group

A majority -- 88 percent -- of restaurant patrons indicate a preference for self-service technology at their table, while 12 percent indicated a preference for…

How to choose the best rewards for your loyalty program

by Bob Leonard — Owner, Bolen

It's important to set the minimum purchase amount at a reasonable level so customers don’t get frustrated that they are never earning punches and thus feel…

Debunking McDonald's service time criticism

by Darrel Suderman — President, Food Technical Consulting

Customers and investors prefer innovation and quality over short wait times.

Interactive Customer Experience Summit coming to Chicago in June

December 12, 2014

The conference will focus on technologies such as digital signage, self-service kiosks, mobile and tablets, as well as emerging technologies like beacons…

OpenTable launches redesigned website

December 4, 2014

OpenTable's redesigned version of its website is now live and available to all diners.  

Pizza Hut UK's digital menu uses eye-tracking technology to help customers order

December 1, 2014

Pizza Hut UK has launched a new "Subconscious Menu," which includes 20 ingredients ranging from chicken to peppers. According to The Telegraph, however, the…

Chuck E. Cheese and Paddington Bear team up for movie promo

November 20, 2014

Paddington Bear and Chuck E. Cheese launched a promotional offer for the Jan. 16 release of the movie Paddington, starring Nicole Kidman and Hugh Bonneville.

LivingSocial adds communication platform for merchants

November 17, 2014

LivingSocial has launched Connect, a communications toolkit for merchants to engage and build relationships with customers acquired through its platform.

Four ways the game has changed for restaurant brands

Nimbleness, dynamic customer relationships, customization and millennial insights are all key to brand success, says FOCUS Brands CEO Steve DeSutter.

Dash App adds 'venue atmosphere' feature

November 5, 2014

Dash Software LLC, a mobile payment platform, has announced the debut of Venue Vibes, a feature that remotely indicates the atmosphere of participating…

Chuck E. Cheese’s honors military families with free tokens

November 4, 2014

In celebration of Veterans Day, Chuck E. Cheese's will offer all US Armed Forces veterans and active-duty military members 20 free tokens from Nov. 9 to Nov.

Chuck E. Cheese's tests game-based learning program

October 28, 2014

Chuck E. Cheese's is currently testing an adaptive learning program, called Brainrush Academy, in its Los Angeles locations. Guests at select locations in that…

Sal’s Pizza parent company rewarding unplugged customers

October 20, 2014

Salvatore's Restaurants, an Italian restaurant group with five locations in Massachusetts as well as the parent company of Sal’s Pizza, is offering its guests…

Nine keys for driving speed of service

by Brenda Rick Smith — Editor, Networld Media Group

Restaurants can become victims of their own success when high volume slows down service. Check out these tips for satisfying the need for speed.

Pie Five Pizza encourages paying it forward with #pieitforward campaign

October 14, 2014

To celebrate National Pizza Month fast casual pizza brand Pie Five Pizza has kicked off the Pie It Forward campaign that surprises one guest at each location…

Deliver more than food; deliver an experience

by Erle Dardick — CEO, Monkeymedia

Lean on your supply chain partners to innovate for you; they have resources and answers.