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Customer Service / Experience News & Media

Chuck E. Cheese unveils new interactive website

by Alicia Kelso — Editor, QSRWeb.com

December 20, 2012

In an effort to shift its marketing focus to parents, Chuck E. Cheese offers the ability to pre-plan visits to its restaurants.

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NCR Aloha integrates with E la Carte's tablets to enhance restaurant experience

December 19, 2012

E la Carte, developer of the Presto tablet tableside ordering system for the hospitality industry, announced that it has entered into a strategic agreement…

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Patxi's Pizza provides local marketing support for fundraising campaign

December 19, 2012

Patxi's Pizza announced that its "52 Weeks of Giving" community fundraising program raised more than $83,000 in 2012. This is up from $55,000 raised in 2011.

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Experts predict 2013 restaurant trends

by Alicia Kelso — Editor, QSRWeb.com

Expect mobile and human resources technology to grow significantly.

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Is your catering experience scalable and predictable?

by Erle Dardick — CEO, Monkeymedia

It's time to think of the off-premise sales opportunity as the fastest growing opportunity our restaurants have.

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Digital menu provider upgrades software

December 12, 2012

Noventri, a digital menu provider, has updated its Noventri Suite digital signage/menu software. The most impressive feature of the new release, Version 2.6…

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Points-based mobile loyalty service now available for small operators

December 12, 2012

A new subscription-based loyalty service once available to only large businesses is now ready for smaller and single-location businesses, including restaurants.

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Uncle Maddio's rewards return customers with free meal

December 6, 2012

Uncle Maddio's is hosting a customer appreciation "Bounce Back" day all day today and Dec. 7. As part of the promotion, customers who order their favorite…

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Technomic outlines restaurant visit drivers

December 5, 2012

Techmonic's new report, "Menu Positioning and Occasion Driver Consumer Trend," outlines consumer behavior and preferences regarding dining occasions.

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Obamacare comments hurt Papa John's reputation

by Alicia Kelso — Editor, QSRWeb.com

December 3, 2012

Anti-Obamacare comments from Papa John's CEO/founder John Schnatter, as well as a major Applebee's franchisee, appear to have driven down both chains' consumer…

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5 features that frustrate restaurant website visitors

Every frustration that you eliminate from your restaurant's website removes a barrier that stops a visitor from becoming your customer.

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Study: Brand social media connections drive purchase behavior

November 28, 2012

A new study issued by digital advertising technology company SocialVibe reveals that 70 percent of consumers actively engaged in social media have made a…

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How to grow catering sales starting tomorrow

Takeout, dine-in, curbside and catering are all very different products and services and your customers will come for each of these reasons if you do a good…

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Fine tuning your mobile marketing plan

With almost 50 percent of all searches for restaurants being done by mobile devices, a mobile marketing strategy is no longer just a good idea, but a means for…

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How one restaurant brand uses digital menu boards to engage guests

With its new solution, Boloco guests can play games while they wait for their food.

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The 5 rules of opt-in marketing

By Jitendra Gupta, CEO of Punchh

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CiCi's unit treating Hurricane Sandy victims to Thanksgiving meal

November 20, 2012

The CiCi's Pizza restaurant at 1776 E. Gun Hill Rd., in the Bronx, N.Y., is not only staying open on Thanksgiving Day, Nov. 22, but is also providing a free…

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Q&A: The evolution of online ordering

NetWaiter's co-founder discusses how online ordering has changed from a convenient operational tool to a marketing asset.

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Five tech tools to help treat every customer like a VIP

by Duessa Holscher — marketing, Granbury Restaurant Solutions

Most technologies can help you give exceptional customer service without extraordinary effort.

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Facebook ordering integration on the rise at restaurants

by Alicia Kelso — Editor, QSRWeb.com

Benefits include speed, consumer convenience and upselling capabilities.

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