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Customer Service / Experience News & Media

Pizza Marketplace's most-clicked feature stories in 2023

by Mandy Wolf Detwiler — Editor, Networld Media Group

Pizza Marketplace's feature stories take look at everything from loyalty programs to operations both big and small. Here are the five most-clicked feature…

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Hard work pays off in pies for The Original Goodfella's

by Mandy Wolf Detwiler — Editor, Networld Media Group

The Original Goodfella's brought wood-fired pizza to Staten Island 30 years ago. With a new location and a well-constructed culture, the award-winning pizzeria…

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It’s That Time Of Year: Is Your Retail POS Technology Ready For Holiday Pop-Up Shops?

If you’re selling products at a holiday pop-up shop or market this year, the right retail POS technology can make all the difference.

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How Willow Street Pizza focuses on freshness, passion

by Mandy Wolf Detwiler — Editor, Networld Media Group

California-based Willow Street Pizza has two locations. The brand thrives on fresh ingredients, and it has several long-term employees who bring passion to…

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3 Key Advantages Of Online Food Ordering For Today’s Customers

Discover three advantages of online food ordering for customers and what POS hardware and technology are needed to make it happen.

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How to Motivate Franchise Operators to Follow Standardized Processes

Consistency is key to franchise success. Ensuring franchisees follow standardized procedures is key to maintaining that consistency.

Presented by FastCasual.com

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Authentic experiences: How your brand can reach Gen Z for success and customer loyalty

by Daniel Brown — Editor, Networld Media Group

The APC Gen Z study found that Gen Z has five top demands from businesses and brands: 1. Authenticity. 2. PhysiDigital. 3. Experiential. 4. Custom. 5.

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Punxsy Pizza breaks the mold with unmatched dedication, upscale ingredients

by Mandy Wolf Detwiler — Editor, Networld Media Group

Scott Anthony started Punxsy Pizza in 2014 after running a mid-level regional franchise for nearly 20 years. Starting with a new name, number and his own…

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Cousins continue family legacy with Artichoke Basille’s Pizza success story

by Mandy Wolf Detwiler — Editor, Networld Media Group

Artichoke Basille's Pizza is a New York City mainstay with 16 units. The brand has begun to franchise, and a store might be coming to your community soon.

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Top LTO Trends Fall/Winter 2023

Earlier this year, we reached out to restaurants across the country to find some of the most mouth-watering options being offered this fall/winter season. We…

Presented by FastCasual.com, FoodTruckOperator.com, PizzaMarketplace.com

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Decoding Labels: The Importance Of Permanent Linerless Labeling In Modern Business

As more businesses adopt labeling technology, find out why linerless labels, especially permanent linerless labels, are becoming so popular.

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Customer service still tops for restaurant staff

by Mandy Wolf Detwiler — Editor, Networld Media Group

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler talks to Zak Omar, CEO of Atomic Wings, an emerging wing brand out of New York City.

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Webinar unveils secret sauce for franchise success: Standardization

by Mandy Wolf Detwiler — Editor, Networld Media Group

October 11, 2023

Sam Gerace, CEO of Lineup.ai, and Michael Schatten, VP of operations at fast-casual brand Carrot Express, talk about standardizing operations to increase…

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Wiseguy Pizza shaped by worldly inspiration, dedication to quality

by Mandy Wolf Detwiler — Editor, Networld Media Group

Wiseguy Pizza, launched by Nuri Erol and now owned by Thompson Hospitality, had five locations in the D.C./Maryland/Virginia region. The brand has grown with…

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How Burattino Brick Oven Pizza is redefining the concept of neighborhood pizzerias

by Mandy Wolf Detwiler — Editor, Networld Media Group

Burattino Brick Oven Pizza has three locations and has become a destination location for diners in L.A. and Toronto. The neighborhood pizzeria doesn't have…

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Homegrown Tap & Dough growing from local joint to pizza empire

by Mandy Wolf Detwiler — Editor, Networld Media Group

Homegrown Tap & Dough has three locations with another two on the way. The Colorado-based brand focuses on its food quality and customer service to ensure it's…

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The evolution of Mazzio's Italian Eatery: Expanded menu, footprint makes brand a standout

by Mandy Wolf Detwiler — Editor, Networld Media Group

Mazzio's Italian Eatery is a 108-unit pizza brand based out of Oklahoma. For the past several years, the brand has been overhauling its existing restaurants…

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Star Micronics Unveils MUnite VESA Pole Mount For Versatile Two-Tablet Workstations

The new VESA Pole Mount accessory enhances the mUnite Mount 18 tablet stand, meeting demand for operational flexibility within the retail and hospitality…

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How to drive traffic at your pizzeria

by Chris Lybeer — Chief Strategy Officer, Revel Systems

The pizza industry has gotten more crowded, but how can you get a leg up? Chris Lybeer with Revel Systems offers some suggested for technology and creative…

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Buddy’s Pizza legacy lives on as originator of Detroit-style pizza

by Mandy Wolf Detwiler — Editor, Networld Media Group

Buddy's Pizza originated Detroit-style pizza, with its thick dough and crispy cheese edges. The brand leaves a lasting legacy even as it grows.

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