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Customer Service / Experience News & Media

Millennials: 'Give us big discounts, cut the small talk'

by S.A. Whitehead — Food Editor, Net World Media Group

One of the more eye-opening sessions at this Fast Casual Executive Summit in Nashville this month was a quick, question-filled hour-long chat with a varied…

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Digital menus: Do you fear something you already know?

by Scott Sharon — President, Vertigo Group USA

Editor's Note: A version of this blog original appeared on Pizza Marketplace's sister site, Digital Signage Today. 

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Toppers Pizza: 'Delivering' during annual football frenzy

by S.A. Whitehead — Food Editor, Net World Media Group

We're right in the thick of it, as they say, when it comes to heavy-duty pizza delivery season with football in full swing. Toppers director of national…

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Pizza Hut pouch heats up delivery

October 11, 2017

Keeping those pies hot en route to delivery customers has always been a challenge for pizza restaurateurs, but Pizza Hut has rolled out a system designed to…

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Worldwide expansion: Where to go and who to know

by Stephen Dutton — Analyst, Euromonitor International

The old adage of "getting to know the locals" is more relevant today than ever for restaurant chains. Here, Euromonitor's Stephen Dutton spells out three…

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Pizza delivery's changing landscape: Lessons from retail universe

The trend sweeping the industry for increased delivery from all brands is changing the landscape for pizza restaurateurs, who've traditionally "owned" the…

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New Gatti's Pizza restaurant design: Sometimes separation is a good thing

October 5, 2017

The new ownership behind Gatti's Pizza broke ground on the longtime brand's first franchise location in seven years this week, this one on East Central Texas…

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Your Pie talks hurricane recovery after this year's 1-2 punch

by S.A. Whitehead — Food Editor, Net World Media Group

Many brands continue to deal with Hurricanes Harvey and Irma damages, including Your Pie, which has locations in the path of both storms. CEO Bucky Cook…

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New Pieology concept puts customers in brand's R&D Department

Pieology Pizzeria opened its latest endeavor this week, Pieology Pizzeria R&D, a restaurant concept that gives customers a voice in the chain's decision-making…

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Catering to the Pressed-For-Time Diner

Lunch hour is one of the few times of the day workers can relax and recharge their minds. The challenge for restaurant operators is finding ways to maximize…

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Can delivery, online ordering save Pie Five?

Pie Five and Pizza Inn parent, Rave Restaurant Group said this week that its revenues dropped for both this fiscal year and the company's final quarter that…

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7-Eleven launches fresh meals to compete with QSRs

7-Eleven is aiming squarely at the restaurant industry with a line of prepared foods to go in its sprawling network of northern Texas stores. Even the news…

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3 tips for serving millennial consumers

by Niall Keane — CEO of SynergySuite, SynergySuite

Millennials recently became the largest generation in the workforce with over 53 million workers, ushering society into an unprecedented future.

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Caliburger’s CEO offers vision for automated restaurants

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Automated restaurants, driven by artificial intelligence and robots, is closer than many think, according to the CEO of a company involved with automation…

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Domino's, Ford partnering to test driverless delivery

August 29, 2017

The last 50 feet of the delivery is the main focus of Domin's Pizza and Ford Motor Co. The companies have partnered to test self-driving car pizza…

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Restaurant food supplier links with NCR for cloud POS services

August 24, 2017

NCR Corp. and Performance Food Group Co. have entered into a strategic referral relationship to bring NCR Silver, a cloud-based point-of-sale product, to more…

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Top take-homes in teaching restaurant tech to work together

by S.A. Whitehead — Food Editor, Net World Media Group

Competition and narrow margins in the restaurant business demand a nip-and-tuck approach to efficiency. Uncle Maddio's recently worked with ParTech to…

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Fazoli's 'Comeback Kid' shares turnaround story at London summit

by S.A. Whitehead — Food Editor, Net World Media Group

"It was ugly," Fazoli's President and CEO Carl Howard exclaimed as he detailed the state of the chain when he arrived to lead it nine years ago. "I mean…

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Business intelligence platform offers restaurants analytics to influence customer behavior in real time

August 23, 2017

Bloom Intelligence offers advanced tracking metrics for the hospitality industry to attract, engage and retain customers through its cloud-based business…

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3 ways to measure cannibalization

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Any change creates two types of results: those that are intended, and those that are unintended. Cannibalization is an example of an unintended consequence to…

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