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Customer Service / Experience News & Media

Report: coupons primary reason consumers engage with brands on mobile

January 22, 2016

Vibes, a mobile marketing firm, has released its 2016 Mobile Consumer Report, which examines consumer perceptions and opinions about mobile marketing and…

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Olo receives $40M investment

January 21, 2016

Olo, a maker of digital ordering and delivery solutions for multi-location restaurants, has received a $40 million minority investment from The Raine Group, a…

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Technomic announces 2016 Consumers' Choice Awards for chain restaurants

January 15, 2016

Technomic has announced its 2016 Consumers' Choice Awards for chain restaurants. Technomic asked consumers to rate more than 120 leading U.S. restaurant chains…

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Fast casual pizzeria adding delivery

December 31, 2015

Persona Pizzeria is starting the new year off by launching a delivery service.

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10 fresh restaurant marketing ideas for 2016

Today there are marketing techniques that won't break the bank and will help you save time. Use these restaurant marketing ideas to take your business to the…

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Living the brand: How &pizza CEO has inspired customers to wear its logo forever

by Travis Wagoner — Editor, Networld Media Group

&pizza is the name of the Washington, D.C.-based pizzeria co-founded by Michael Lastoria and Steve Salis in July 2012. Since then, it's expanded to 1…

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Can your restaurant bounce back from a crisis?

by Travis Wagoner — Editor, Networld Media Group

Running a restaurant can be a great source of enjoyment. It can also be a risky endeavor. What can you do when your restaurant faces a PR crisis?

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Live webinar today to teach operators how to master location-based marketing

December 3, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for restaurants when it comes to…

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Live webinar tomorrow to teach operators how to master location-based marketing

December 2, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for restaurants when it comes to…

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Live webinar Thursday to teach operators how to master location-based marketing

November 30, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for restaurants when it comes to…

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Domino's launches 'Easy Order' button in UK

November 25, 2015

Domino's has launched its "Easy Order" button in the United Kingdom.

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Live webinar to teach operators how to master location-based marketing

November 24, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for restaurants when it comes to…

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Digital signage solution integrates with mobile ordering app

November 23, 2015

Digital signage provider embed signage has launched its solution integration with mobile ordering application Flypay, the company announced.

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Waitlist Me adds table management to app

November 19, 2015

Waitlist Me announced that it is rolling out a new approach to table management designed to help restaurant operators provide faster and better service to…

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LivingSocial expands restaurant program to DC

November 18, 2015

LivingSocial has expanded its Restaurants Plus program to Washington D.C. The program, according to a company press release, introduces consumers to a variety…

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4 for 15: 4 speakers, 15 minutes each, limitless knowledge

by Travis Wagoner — Editor, Networld Media Group

Three fast casual restaurant operators and other experts share their insights about the industry and how they've found success and value in it.

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The perfect pitch: 3 restaurant concepts

by Travis Wagoner — Editor, Networld Media Group

Entrepreneurs from Burgers n’ Fries Forever, Sweet Lorraine’s Fabulous Mac n’ Cheez and Pincho Factory pitched concepts to a panel of distinguished investors…

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Cicis unveils new logo, brand positioning, prototype design

November 5, 2015

Cicis is going "Beyond Pizza" with a refreshed brand identity. The chain unveiled its new branding along with its newly identified core brand positioning of…

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SpeedLine POS adds support for mobile gift, rewards, payment

November 4, 2015

Restaurant point-of-sale developer SpeedLine Solutions announced a new payment and guest-rewards integration with Mercury StoreCard.

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Going beyond the discount with new approaches to spur brand loyalty

by Travis Wagoner — Editor, Networld Media Group

Fast casual operators want to reward guests with more than food. There are new loyalty program trends to attract new customers, boost revenues and provide…

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