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Customer Service / Experience News & Media

Mountain Mike's Pizza CEO talks tight operations, growth

by Mandy Wolf Detwiler — Editor, Connect Media

Metevier has more than 30 years in the restaurant business and said franchising is not for the faint of heart.

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Pizza Brands to Watch in 2025

Despite the dominance of the legacy brands, independent pizzerias continue to thrive, offering unique flavors and local flair. To recognize these innovative…

Presented by PizzaMarketplace.com

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Stoner's Pizza Joint burns bright as it grows

by Mandy Wolf Detwiler — Editor, Connect Media

Stoner's Pizza Joint has 50 units and will build another 15 next year. With its systems and franchising down, owner John Stetson expects the brand to excel as…

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HungerRush unveils Feedback customer engagement tool

November 20, 2024

HungerRush, a provider of integrated restaurant management solutions, has launched Feedback, a new customer engagement tool designed to capture real-time…

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Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by FastCasual.com

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How restaurants can stay ahead of the tech curve

by Mandy Wolf Detwiler — Editor, Connect Media

Brand leaders discussed the utilization of tech in their restaurants at the Fast Casual Executive Summit in Denver.

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Dough Boy Pizza: a chef-driven, tech-enabled pizza powerhouse

by Mandy Wolf Detwiler — Editor, Connect Media

Classically trained chef Erica Barrett went from Southern cooking to fast casual pizza when she opened Dough Boy Pizza. The brand is slated to have 10 units by…

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Rush Bowls founder leaves financial world for restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb, talks to Rush Bowls founder Andrew Pudalov…

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Snappy's 2nd act: Pizza chain reinvents itself for the future

by Mandy Wolf Detwiler — Editor, Connect Media

Snappy is under new ownership who is moving the company forward in both operations and franchising.

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How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

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How catering is increasing sales, actionable growth

by Mandy Wolf Detwiler — Editor, Connect Media

In a webinar sponsored by Checkmate, three experts look at how catering is increasing sales, trending upwards in its category and building its own business.

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Trends Study: Limited Time Offers on Drinks Transform Campus Dining into Student Satisfaction Powerhouse

Recent campus dining trends reports show that beverage LTOs are empowering student satisfaction, on-campus engagement and the development of strong campus…

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Little Caesars aims to score big as NFL pizza sponsor

by Mandy Wolf Detwiler — Editor, Connect Media

Little Caesars has signed on as the Official Pizza Sponsor of the NFL. The partnership awards the Detroit-based pizza brand plenty of exposure and builds…

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How Taziki's Mediterranean Café Skyrocketed Survey Volume - Ovation Case Study

Taziki’s Mediterranean Café, known for its made-to-order Mediterranean cuisine, has achieved significant success through its partnership with Ovation. Taziki’s…

Presented by Ovation Up, Inc.

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The $70 Billion Opportunity: Actionable Strategies For Catering Growth

With the U.S. catering market hovering around $70B and more companies returning to the office, restaurants are more focused than ever on ways to scale their…

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New York Pizza sets up shop in Boston with long NYC roots

by Mandy Wolf Detwiler — Editor, Connect Media

New York Pizza has three locations in Boston. With a bevy of flavor combinations and tastes, the pizzeria serves something for everyone.

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Wonder, Botrista on Bridging Innovation and Growth at the Fast Casual Executive Summit

For restaurant executives and suppliers, this summit offers a unique opportunity to gain firsthand knowledge from industry trailblazers. The shared wisdom of…

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Little Caesars franchisee gone to the dogs

by Mandy Wolf Detwiler — Editor, Connect Media

Vicki Dunn-Marshall owns more than 60 Little Caesars units. Her philanthropy project is Pizza Paws, which raises money for police K-9 units.

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Gong cha focuses on quality of tea, customer service

by Mandy Wolf Detwiler — Editor, Connect Media

Bubble tea concept Gong cha focuses on the quality of its products and the happiness of its customers.

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5 tips to boost pizza sales this Halloween with your restaurant tech

by Shannon Chirone — SVP, Marketing, HungerRush

Halloween is one of the biggest days for pizza sales. Here are some tips to use your tech and POS system to maximize profits.

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