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Customer Service / Experience News & Media

He thought he was done with pizza — until Marco’s pulled him back in

by Mandy Wolf Detwiler — Editor, Networld Media Group

After semi-retiring from a successful U.K .pizza empire, Pete Hiles was so impressed by the quality of Marco's Pizza that he was inspired to jump back into the…

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Franchise 2.0: Why yesterday's playbook won't win in 2025

by Jose Chavez — Marketing Admin/Writer, Industry kitchens.com AU

The old, rigid franchising model, which relied on consistency, is no longer effective in 2025; a new "Franchise 2.0" model is needed that balances core brand…

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Tel Aviv Grill brings taste of Israel to San Fernando Valley

Or Peleg, managing partner of Tel Aviv Grill, discusses the growth of the business from a small kosher market booth into a multi-concept restaurant group…

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Old Scratch Pizza leads with 'Midwesternly Neapolitan' pizza

by Mandy Wolf Detwiler — Editor, Networld Media Group

The episode of the Pizza Marketplace Podcast features Old Scratch Pizza founder Eric Soller discussing his journey from a culinary and corporate background to…

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Brazilian concept TAP wins The Perfect Pitch contest at the Fast Casual Executive Summit 2025

by Mandy Wolf Detwiler — Editor, Networld Media Group

Eight fledgling brands competed in the event, billed as a nicer version of "Shark Tank."

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Reality star Karlie Redd talks good food, service, location at Fast Casual Executive Summit

by Mandy Wolf Detwiler — Editor, Networld Media Group

Love and Hip Hop Atlanta star Karlie Redd shared brand success insight with attendees at the Fast Casual Executive Summit in Austin, Texas, on Sunday.

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How Rosso Pomodoro Pizza's Italian roots and artisanship are conquering the world

by Mandy Wolf Detwiler — Editor, Networld Media Group

Founded 25 years ago in Naples, Rosso Pomodoro is an international brand confidently expanding its Neapolitan-style pizza globally by focusing on authentic…

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How two young entrepreneurs are giving Pizza Guys a new face in SoCal

by Mandy Wolf Detwiler — Editor, Networld Media Group

United by high school sports and a passion for a distinct pizza brand, friends My Phan and Edward Phan overcame financial and logistical hurdles to launch two…

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The human touch: How kiosks are transforming retail, restaurants

by Mandy Wolf Detwiler — Editor, Networld Media Group

Self-service kiosks have evolved from a novelty to an essential tool in retail and restaurants, streamlining operations and improving customer experience by…

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Any way you slice it: How a small-town pizzeria became a big-time hit

by Mandy Wolf Detwiler — Editor, Networld Media Group

Driven by a passion for quality and a commitment to its community, The Slice has transformed from a small-town pizzeria into a thriving multi-location success…

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How Papa Murphy's '$10 Tuesdays' promotion evolved

Pizza Marketplace Podcast host Mandy Detwiler talks to Dallas Massey, SVP of marketing for Papa Murphy's Take N' Bake Pizza about the brand's $10 Tuesdays…

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Newk's Eatery CEO discusses tech, its food quality and third-party delivery

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb.com, chats with Frank Paci, CEO of Newk's…

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Mellow Mushroom selects Bikky as customer data platform

September 2, 2025

Mellow Mushroom has partnered with Bikky, a customer data platform built for multi-unit restaurants, to better understand their guests, personalize marketing…

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Deep dishing on CX: how ordering ahead helps the customer experience

by Stacy McGranor — Chief Experience Officer, Blueprints & Playbooks

Businesses can delight customers and boost their bottom line by inviting customers to take small, mutually beneficial actions that turn a potential point of…

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Gong cha, Crust Pizza leaders talk franchising in today's modern restaurant world

by Mandy Wolf Detwiler — Editor, Networld Media Group

A session at the Fast Casual Executive Summit will look at franchising dos and don'ts as well as the latest trends and innovations in franchising.

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Mooyah VP of operations talks quality of food, consistency and those milkshakes

Beth Stockmoe, VP of operations for Mooyah, discusses the brand's food and operations in our latest Restaurant Operator Podcast.

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How Saroki's Crispy Chicken & Pizza pairs great food, service with mega pavilions

by Mandy Wolf Detwiler — Editor, Networld Media Group

Saroki's Crispy Chicken & Pizza proves that gas station food can be great. Lead by brothers Todd and Curtis Saroki, the brand has 19 locations in mega gas…

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The fixer-upper franchisee: How Chris Patel turned neglected Papa Johns locations into a 70-store powerhouse

by Mandy Wolf Detwiler — Editor, Networld Media Group

An entrepreneur with a background in finance leveraged his business acumen and a keen eye for opportunity to grow his Papa Johns franchise from four to 7…

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Modern Food Compliance for Restaurants Made Easy

Label smarter, serve safer, and improve efficiency with linerless label solutions.

Presented by Star Micronics America

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A taste of home: the 40-year legacy of Figaro's Italian Pizza

by Mandy Wolf Detwiler — Editor, Networld Media Group

After more than 40 years, Figaro's Italian Pizza continues to thrive as a nostalgic, small-town pizza franchise because of its innovative "We Bake or You Bake…

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