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Customer Service / Experience News & Media

The Retail Nomad explores the Automated Retail & Kiosk Innovation Show

Nick Harbaugh (aka "The Retail Nomad") takes viewers inside the recent Automated Retail & Kiosk Innovation Show in Tampa.

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Top 10 Trends in Restaurant Technology

As the restaurant landscape evolves, operators increasingly rely on technology to remain profitable and deliver an outstanding guest experience.

Presented by Oracle

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How to surpass customer expectations, build brand advocates

by Jim Knight — Founder & CEO, Knight Speaker

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a strategy focused on delivering…

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Why East Village Pizza’s owner is taking his dough recipe from NYC to Dubai

by Mandy Wolf Detwiler — Editor, Networld Media Group

Frank Kabatas, the owner of East Village Pizza, is taking his New York-style pizzeria — built on a personal journey that started with him being fired as a…

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Dirty Dough owner succeeds on transparency, great cookies

by Mandy Wolf Detwiler — Editor, Networld Media Group

Restaurant Operator Podcast host Mandy Detwiler talks to Bennet Maxwell, owner of Dirty Dough, about the cookie brand's launch and what keeps it successful.

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From burgers to 'many pizzas': John Eucalitto's co-branding vision

by Mandy Wolf Detwiler — Editor, Networld Media Group

John Eucalitto, owner of Wayback Burgers, launched Molte Pizze, a new multi-brand concept offering diverse pizza styles (New York, Detroit, and tavern-style…

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Panago Pizza recharges: CEO on going 'back to what we do best' with new menu, Canadian ingredients, value focus

by Mandy Wolf Detwiler — Editor, Networld Media Group

Panago Pizza has launched a major brand refresh, centered on the rallying cry "Panago for it!," which focuses on elevating pizza quality with 100% Canadian…

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From café to national movement: Clean Eatz Founders on scaling wellness without losing heart

by Mandy Wolf Detwiler — Editor, Networld Media Group

Clean Eatz is a franchise co-founded by Don and Evonne Varady that solves the time vs. health dilemma by offering convenient, macro-balanced meals, from…

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Chicken Salad Chick, Main Squeeze Juice Co, Original ChopShop, Dog Haus leaders talk marketing on a limited dime

by Mandy Wolf Detwiler — Editor, Networld Media Group

A panel of fast casual executives shared that maximizing social media ROI with limited budgets is best achieved through deep community involvement, leveraging…

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Hungry Howie's differentiates itself with flavored crust, fresh dough, ingredients

by Mandy Wolf Detwiler — Editor, Networld Media Group

VP of Public Relations Jennifer Jackson discusses the Hungry Howie's pizza brand's strategic marketing and operational planning, including cross-functional…

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Barry Bagels expands with major deal in Texas, uses hub-and-spoke model for growth

by Mandy Wolf Detwiler — Editor, Networld Media Group

Barry Bagels' history dates back to 1972. Today, the brand has locations in Kentucky, Indiana, Michigan and Ohio,

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How Piesano’s turned a single slice shop into a thriving Florida chain

by Mandy Wolf Detwiler — Editor, Networld Media Group

From humble beginnings as a pizza-by-the-slice window near the University of Florida, Piesano’s Stone Fired Pizza has grown into a 15-location Florida chain by…

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He thought he was done with pizza — until Marco’s pulled him back in

by Mandy Wolf Detwiler — Editor, Networld Media Group

After semi-retiring from a successful U.K .pizza empire, Pete Hiles was so impressed by the quality of Marco's Pizza that he was inspired to jump back into the…

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Franchise 2.0: Why yesterday's playbook won't win in 2025

by Jose Chavez — Marketing Admin/Writer, Industry kitchens.com AU

The old, rigid franchising model, which relied on consistency, is no longer effective in 2025; a new "Franchise 2.0" model is needed that balances core brand…

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Tel Aviv Grill brings taste of Israel to San Fernando Valley

Or Peleg, managing partner of Tel Aviv Grill, discusses the growth of the business from a small kosher market booth into a multi-concept restaurant group…

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Old Scratch Pizza leads with 'Midwesternly Neapolitan' pizza

by Mandy Wolf Detwiler — Editor, Networld Media Group

The episode of the Pizza Marketplace Podcast features Old Scratch Pizza founder Eric Soller discussing his journey from a culinary and corporate background to…

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Brazilian concept TAP wins The Perfect Pitch contest at the Fast Casual Executive Summit 2025

by Mandy Wolf Detwiler — Editor, Networld Media Group

Eight fledgling brands competed in the event, billed as a nicer version of "Shark Tank."

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Reality star Karlie Redd talks good food, service, location at Fast Casual Executive Summit

by Mandy Wolf Detwiler — Editor, Networld Media Group

Love and Hip Hop Atlanta star Karlie Redd shared brand success insight with attendees at the Fast Casual Executive Summit in Austin, Texas, on Sunday.

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How Rosso Pomodoro Pizza's Italian roots and artisanship are conquering the world

by Mandy Wolf Detwiler — Editor, Networld Media Group

Founded 25 years ago in Naples, Rosso Pomodoro is an international brand confidently expanding its Neapolitan-style pizza globally by focusing on authentic…

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How two young entrepreneurs are giving Pizza Guys a new face in SoCal

by Mandy Wolf Detwiler — Editor, Networld Media Group

United by high school sports and a passion for a distinct pizza brand, friends My Phan and Edward Phan overcame financial and logistical hurdles to launch two…

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