5 ways to turn customer complaints into incremental sales

Complaints can represent an opportunity for QSRs and fast casuals to bake social media deeper into the fabric of their organization and become more nimble.

Shakey's Pizza Parlor testing smoothies

April 18, 2013

Shakey's Pizza Parlor announced on its Facebook page that it is testing strawberry/banana and mango smoothies.

Toppers turns to Vine for Topperstix promotion

April 18, 2013

Toppers Pizza will be utilizing Vine to help celebrate its Worldwide Topperstix Day April 20 by giving its loyal customers the chance to call the shots.

Subway, Papa John's ads resonate with Millennials, Gen Xers

April 17, 2013

New data released today by Nielsen shows that the top restaurant ads for Millennials in the first quarter were from Subway, Taco Bell and Sonic.

Carville, Matalin to discuss gov't issues facing restaurateurs at Fast Casual Exec Summit

April 16, 2013

James Carville and Mary Matalin, Washington D.C.’s most high-profile political couple, will bring a fiery conversation about how Washington is affecting the…

Dine Out For No Kid Hungry registration now open

April 16, 2013

More than 16 million children in America struggle with hunger, according to the United States Department of Agriculture, and this September, thousands of…

Domino's Pizza UK 'likes' Facebook's ad exchange service

April 16, 2013

When Facebook first introduced its ad exchange service (FBX) at the end of 2012, Domino's Pizza UK was one of the first companies to sign up. The service, says…

Pie Five CEO: Fast casual pizza category fills a void

by Alicia Kelso — Editor, QSRWeb.com

By finding the right equipment, the brand has combined individualized, customized and fast.

The secret to word of mouth marketing: No one person behind the curtain can do it all

by Jitendra Gupta — Mobile CRM Director, Punchh

In 1939, few movie characters were scarier than the Wizard of Oz. Dorothy, the Tin Man, the Scarecrow and the Lion were terrified by the specter of the…

Minsky's Pizza marks anniversary with new beer

April 12, 2013

Minsky's Pizza has officially launched its new Burlesque Lager this week in Kansas City, Mo. The beer is on tap at the brand's 13 Kansas City metro area…

Hunt Brothers launches two new NASCAR promotions

April 12, 2013

Hunt Brothers Pizza introduced two auto racing-themed contests this week as part of its primary partnership with Richard Childress Racing (RCR).

The problem with marketing to social media 'influencers'

by Nate Riggs — CEO / Owner, NR Media Group

Everyone wants to be a social media influencer these days, right? Can you imagine how excited I was when received this email message from Klout and the brand…

Chili's Grill & Bar jumps into the competitive pizza space

April 10, 2013

For the first time in the brand's 38-year history, Chili's Grill & Bar is offering pizza. The menu item is available at participating restaurants for lunch…

Chuck E. Cheese's gluten-free video named finalist for Social Media Icon awards

April 10, 2013

Chuck E. Cheese's YouTube video, created in the fall to announce the brand's new gluten-free offerings, has been named a finalist in PR News' Social Media Icon…

Domino's Major League Baseball promotion bets on no-hitter

April 10, 2013

Domino's Pizza announced its sponsorship of the Domino's DomiNoNo for the 2013 Major League Baseball Season. As part of the promotion, subscribers of MLB…

How hiking is like running a business

by Ed Zimmerman — President, pizza.com

We are conditioned to keep going forward, but a careful retreat or horizontal strategy sometimes is the best way to make faster uphill progress.

Sam & Louie's joins campaign to end childhood hunger

April 8, 2013

Sam & Louie's has partnered up with the "Spring into Action" campaign in Omaha, Neb., the first collaborative city-wide food and fund drive aimed at ending…

Papa John's celebrates home team with $5 promotion

April 5, 2013

Louisville, Ky.-based Papa John's is celebrating the Louisville Cardinals' men's and women's basketball teams' Final Four appearances with a limited-time…

SinglePlatform adds Yelp as menu publisher

April 5, 2013

SinglePlatform, a division of Constant Contact Inc., has added Yelp as a menu publisher in SinglePlatform's publishing partner network. Additionally, in the…

Canadian pizza chain recycling electronic devices for Earth Month

April 4, 2013

To celebrate Earth Month, Canada's Pizza Pizza is bringing back its Cells for Slices campaign. Throughout April, customers visiting the 365 traditional…