Restaurants with engaged employees rank high in customer satisfaction

Restaurants with the most engaged employees experience exponentially righer customer satisfaction ratings, according to research from management consulting firm DecisionWise. While working with U.S. restaurant chains to measure and improve levels of company-wide employee engagement, DecisionWise quantified the impact on guest perceptions.

Minimum wage set to rise in 10 states in 2013

Although it's far short of the $15 hourly pay many employees in New York and other cities have been protesting for lately, the minimum wage will rise in 2013 in 10 states. Most estimates have the increase between 10 and...

Restaurant workers' wage protests spread to Chicago

After hundreds of New York City quick-service workers walked out of their jobs two weeks ago in protest of low wages, a large crowd is expected to do the same today in Chicago. Leaders from community, labor and faith groups...

Restaurant industry expected to outpace national job growth in 2013

While the operating environment will remain challenging, America's 980,000 restaurants are expected to post record sales and continue to be a leading job creator in 2013, according to the National Restaurant Association's (NRA) 2013 Restaurant Industry Forecast released today. Total...

Franchisees mull hiring freezes if tax rates aren't extended

According to a new survey of franchisees and franchisors, franchise business growth could grind to a halt if the current tax rates aren't extended beyond their Dec. 31 expiration date. The results of IFA's annual Franchise Business Leader Survey, conducted Nov.

Patxi's Pizza recognized as a top job creator

San Francisco-based Patxi's Pizza was ranked No. 83 on Inc.

NRA Educational Foundation awards $3MM in scholarships

The National Restaurant Association Educational Foundation (NRAEF) announced today it achieved several major milestones in 2012, including awarding $3 million in scholarships and ProStart program support to help develop the future of America's restaurant industry. According to the NRA, total...

Domino's plans hiring spree for busy season

Starting today, Domino's begins a stretch of time that will feature three of its top five days of the year — including Thanksgiving Eve, New Year's Eve and New Year's Day. The time period will also feature Cyber Monday, a...

Upper Crust closes 10 units amidst bankruptcy battle

Boston-based Upper Crust has closed 10 of its 17 restaurants in Massachusetts and Washington, D.C., as is navigates through bankruptcy. According to the Boston Herald, the company is trying to find a buyer. Mark G.

Papa Murphy's responds to Papa John's Obamacare drama

Amidst another social media firestorm (and boycott movement) surrounding Papa John's CEO John Schnatter's controversial comments about Obamacare, another large pizza chain has not-so-subtly announced its own (seemingly opposing) views on the healthcare law. This afternoon, Papa Murphy's Pizza, the...

Pizza Hut donates 10K books through reading program

In celebration of National Young Readers Week Nov.12-16, Pizza Hut and its Book It! Program have selected the winning restaurants in the third annual Book It! Big Book Giveaway. The giveaway challenges Pizza Hut restaurants nationwide to develop creative and...

Sbarro's new pizza promo yields 100K new Facebook fans

Sbarro introduced its new Neapolitan-style pizza recipe by giving away more than 35,000 free slices throughout October. The slices were delivered nationwide via branded 1940s pizza trucks. To augment the "Slice of Italy Tour," Sbarro launched a 360-degree marketing campaign that included experiential, in-store, public relations and social media.

Menu testing services now offered for allergen-friendly meals

Food expert Lara Holland has developed a restaurant training program to help identify menu flaws as operators try to attract consumers with food allergies. Holland works directly with restaurants — from single locations to national chains — to help them...

Study: Election a non-factor in hourly employers' business decisions

While hourly employers have an eye on the presidential election and its potential effects on health care, most are not waiting until after Election Day to make business decisions, according to a poll of hourly employers by Snagajob. More than...

Canada's Pizza 73 introduces gluten-free menu

Pizza 73, with 72 locations throughout Alberta, British Columbia, and Saskatchewan, has introduced a gluten-free menu featuring four new pizzas. Available in a 10-inch crust, the line of gluten-free pizzas are made using a rice-based flour as the main ingredient...

Women's Foodservice Forum opens event enrollment

The Executive Leadership Program, run by the Women's Foodservice Forum (WFF) in partnership with Northwestern University's Kellogg School of Management, has opened enrollment for the November event. The program includes four sessions to be completed over 24 months. The recommended first session is at the Kellogg Campus in Chicago, Nov.

Sbarro abandons old recipe for Neopolitan-style pizza

As part of its turnaround initiatives, Sbarro today introduced a new Neapolitan-style pizza. The Italian-inspired pizza will replace the chain's longstanding recipe and will be available at all 500-plus U.S.

Restaurant industry adds 16K jobs in September

New analysis by the National Restaurant Association (NRA) shows that the restaurant industry has continued to post solid job growth at more than double the rate of the overall economy. Since the employment recovery began in March 2010, the restaurant...

QSRs leading American employment opportunities

Despite a stagnant overall U.S. jobs environment, the restaurant industry is poised to turn in its strongest year of job growth since 2004, according to the National Restaurant Association.

Yum! Brands launches employee volunteer program

Yum! Brands, parent of KFC, Pizza Hut and Taco Bell, has launched a global initiative aimed at empowering the company's more than 1.4 million associates to volunteer in their communities. The Hunger to Hope Volunteer Challenge encourages employees to work...

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