Blogs
5 questions for diners making the digital switch
by Jackie Berg — mArketing director, olo
As we cruise through 2016, with nearly 80 percent smartphone adoption, there is little debate: A restaurant brand's digital program is now of paramount…
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Pssst... QSR execs, got 10 minutes?
by S.A. Whitehead — Food Editor, Net World Media Group
QSRWeb is seeking answers to its annual state of the industry survey.
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Would you like some kimchi in your burrito, sir? A look at Taco Bell's innovation process
by S.A. Whitehead — Food Editor, Net World Media Group
The public relations folks at Yum! Brands recently took a moment to give us a peek inside their menu innovation process.
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Learning from the best and the worst restaurant apps
Nearly half of the top 100 restaurant chains don't have a native app, even though consumers expect one. Gleaning wisdom from over 1 million app reviews has…
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AI meets customer engagement: Creepy or necessary?
by S.A. Whitehead — Food Editor, Net World Media Group
A new artificial intelligence platform promises to engage diners in a caring way with very little thought and effort from restaurant operators.
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The good, the bad and the ugly about those food holidays
by S.A. Whitehead — Food Editor, Net World Media Group
Hamburgers ... Pinot noir ... peanut butter-and-chocolate: What do they all have in common? They all have specific U.S. days of celebration when the brands…
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Historic 1st FAA-approved food delivery? Of course, it's a Slurpee and a doughnut
by S.A. Whitehead — Food Editor, Net World Media Group
Just how long do we have before these autonomous flying delivery trucks fill our skies like a perpetual "day of the locusts"?
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The Instagram advantage: Seven rules for putting this super-visual tool to work for you
by Seshu Madabushi — Founder & CEO, mKonnekt
Pictures and words and great hashtags — that's the world of Instagram. It's a world restaurateurs must know to engage today's customers. Here are some…
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Chick-fil-A app campaign analytics show just how big a win it was
by S.A. Whitehead — Food Editor, Net World Media Group
You can drive consumers to your app, but you can't necessarily make them download it. This has been the perpetual problem for restaurants that want their…
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Why your app isn't appealing to your customer base
Not all apps are created equal, and consumers don't have the patience to wait while you to get it right.
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Six ways your restaurant's reputation is affecting your online orders
by Alex Membrillo — CEO, Cardinal Web Solutions
As technology makes it easier for your customers to order online, it also makes it more important than ever to manage your restaurant's reputation.
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Early bird gets the worm: Top 5 reasons to meet us in Cali for Fast Cas Exec Summit
by Cherryh Cansler — Editor, FastCasual.com
Although our 11th annual Fast Casual Executive Summit isn't until Oct. 9-11, you can get in at $595 as opposed to the regular price of $795 if you register by…
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Pizza Hut's digital guru talking all-things tech
by Cherryh Cansler — Editor, FastCasual.com
Baron Concors, Pizza Hut's global chief digital officer, will share insights about the chain's digital strategy Aug. 17 at this year’s CONNECT Mobile…
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Where in the restaurant world will Pokemon GO, go?
by S.A. Whitehead — Food Editor, Net World Media Group
Computer code rarely lies, and the computer code inside the Pokemon Go game for mobile devices indicates that the Niantic Labs product already has McDonald's…
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Boo(ze)-hoo! Restaurant liquor sales fall for 3rd straight year
by S.A. Whitehead — Food Editor, Net World Media Group
A new industry report shows that on-premises alcohol sales have dropped again, and the cause might just surprise you.
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Huge journalistic error puts Chick-fil-A in the hot seat
by S.A. Whitehead — Food Editor, Net World Media Group
A news story posted nearly a year ago about a Chick-fil-A's employees donning "Back the Blue" T-shirts stated that the shirts were in support of police and the…
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Home delivery: Why it's worth a thought now more than ever
by Noah Glass — CEO, Olo
Are you leaving lots of potential business on the table in your customers' kitchens? You are if you haven't at least considered the very real possibility that…
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Minsky's 40th anniversary a prime example of accomplishing a lot through one event
by S.A. Whitehead — Food Editor, Net World Media Group
Midwestern gourmet pizza chain Minsky's got maximum promotional punch out of its 40th anniversary celebration with a campaign that not only permeated social…
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Amazon "primes" the pump to play major role in restaurant delivery
by S.A. Whitehead — Food Editor, Net World Media Group
It's called Prime Day and Amazon clearly sees it as a prime opportunity to make a major entry into the restaurant delivery business.
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