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News & Media

OPERATIONS: Rule #1 in pizza is, ''The customer is always right'

August 7, 2003

You can have great marketing and super employee relations, but as Jim Moran writes, if your staff doesn't make the customer king, your company won't last long.

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Canadian Pizza Huts now buying only Canadian beef

August 7, 2003

TORONTO -- priszm brandz, a franchisee of 250 Pizza Hut restaurants in Canada, announced it is switching to using only 100 percent Canadian beef in all of its…

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Pizza Corner India holding its own, CEO says

August 6, 2003

CHENNAI, India -- Officials at Pizza Corner India said the company is holding its own against competition from international pizza chains like Pizza Hut and…

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NTN completes acquisition of POS maker, Breakaway

August 5, 2003

CARLSBAD, Calif. -- NTN Communications' Hospitality Technologies division has completed its acquisition of the assets of Breakaway International, Inc., a…

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Sbarro promo packages pop with pop music

August 5, 2003

MELVILLE, N.Y. -- Sbarro is running a Pepsi and pop-music promotion at its 900 U.S. outlets.

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SERVICE: Handling rude customers

August 4, 2003

They're not fun or friendly, but as Paul Paz points out, with a little patience and skill, rude customers can turn into loyal ones.

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New Pizza Hut pie helps offset SARS impact in S.E. Asia

August 4, 2003

KUALA LUMPUR, Malaysia -- A representative of KFC Holdings Bhd (KFCH), franchisee of Pizza Hut and KFC in Southeast Asia, claimed the company has recovered…

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Monical's Pizza rolls out regional TV ads

August 4, 2003

BRADLEY, Ill. -- Monical Pizza Corp. kicked off its first major television advertising campaign in more than a decade.

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Pizza Schmizza opens first of 40 planned Wash. stores

August 4, 2003

PORTLAND, Ore. -- With the July 23 opening of a location in Redmond, Wash., Portland-based Pizza Schmizza launched its challenge to greater Seattle's pizzerias.

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Pizza delivery driver killed in crash

August 3, 2003

INDIAN RIVER COUNTY, Fla. -- A pizza delivery driver died while working on Aug. 1 from injuries suffered in a collision with two vehicles.

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Barajas-Najera appointed EVP, COO at embattled Shakey's

August 3, 2003

GARDEN GROVE, Calif. -- Shakey's Inc., franchisor of the Shakey's pizza chain, has appointed Sonia Barajas-Najera its executive vice-president and chief…

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Little Caesars' roadside dancers drawing crowds, driving sales

August 3, 2003

BLUEFIELD, W.Va. -- To boost dinnertime traffic, employees of a Little Caesars pizzeria here are dancing on the sidewalk while holding signs advertising…

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Frozen pizza standards relaxed by federal agency

July 31, 2003

WASHINGTON -- The U.S. Department of Agriculture's Food Safety and Inspection Service loosened ingredient requirements for meat pizzas, giving frozen pizza…

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Unsatisfied customer asked to stay away

July 31, 2003

PETERBOROUGH, United Kingdom -- After fielding 15-20 complaints in five years, Pizza Hut management told a testy customer not to come back, according to a…

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NPD Group: Folks want their salads fast

July 30, 2003

PORT WASHINGTON, New York -- More folks want their salads on the go, if statistics from the NPD Group are any indication. The consumer research firm reports…

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Robbers make off with pizza deliveryman's wheels

July 30, 2003

AKRON, Ohio -- Police are investigating a robbery that ended with the bandits making off with a pizza deliveryman's wheels.

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CHART honors pizza chain pres

July 30, 2003

WESTFIELD, N.J. -- Harry Bond, president of Monical Pizza Corp. in Bradley, Ill., has been awarded the Council of Hotel and Restaurant Trainers' (CHART) 200…

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New stores drive 2Q comps, revenue at Chicago Pizza & Brewery

July 29, 2003

HUNTINGTON BEACH, Calif.-- New restaurant openings and small same-store sales increases pushed Chicago Pizza and Brewery's revenues up 38.9 percent to $25.…

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Boston Pizza v. Boston Market trademark trial expected in 2005

July 28, 2003

VANCOUVER, B.C. -- It appears the trademark infringement dispute between Boston Pizza and Boston Market will go to trial sometime in 2005.

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2Q U.S. comp sales sputter at Domino's Pizza, international sales sing

July 28, 2003

ANN ARBOR, Mich. -- Domino's, Inc., parent company of Domino's Pizza, announced that systemwide sales for its second quarter, ended June 15, 2003, rose …

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