Domino's IT infrastructure reducing store downtime

April 9, 2013

Microsoft Corp.'s Microsoft Management Summit was held in Las Vegas this week, showcasing companies that rely on Windows Server Hyper-V and System Center to adapt to the changing needs of their businesses and customers. Among the companies featured was Domino's Pizza, which is currently in the process of deploying the Hyper-V system throughout its more than 4,000 stores around the world.

Currently, the system is in place at 750 stores.

Domino's Pizza has computerized nearly all aspects of store operations, from inventory to order taking to staff scheduling. According to a news release, the company moved to Windows Server Hyper-V for better reliability and management of its in-store servers running the Domino's Pulse point-of-sale application.

Using System Center to centrally manage more than 15,000 servers and devices, Domino's has cut virtualization-related help desk calls by 99 percent.

"If online ordering goes down, a third of our business evaporates. It's that simple. It's absolutely critical that our store servers remain running and, with Hyper-V, we've dramatically reduced store downtime," said Lance Shinabarger, vice president, Global Infrastructure, Domino's Pizza. "From pricing to management, performance and reliability gains, Hyper-V and System Center have been a huge win for Domino's."

Read more about systems and technology.

Topics: Domino's Pizza, Online Ordering, Operations Management, Systems / Technology

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