LevelUp, today announced the launch of InApp Surveys,enabling businesses to automatically collect posttransaction feedback and immediately respond to customer compliments or complaints, according to a press release.
"For most of our restaurant partners, customer satisfaction is priority #1," Michael Hagan, chief operating officer of LevelUp, said in a press release. "If a customer has a negative experience at a restaurant location, automated posttransaction surveys give customers an avenue to immediately communicate with the restaurant instead of turning to social media to complain."
Since surveys are completed inapp, restaurants can identify the location of the customer feedback. Restaurants are then able to reply directly to customers to address concerns, answer questions and even provide credit for future purchases, according to the press release.
"InApp surveys is a feature we built as a direct result of the requests we received from our partners," explained Hagan. "We’ve often found that consumers primarily post negative reviews online when they feel unable to communicate their concerns directly to a business. With inapp
surveys, we’re able to provide a private, direct and immediate feedback loop between restaurants and their customers."
At just $5 per month, LevelUp InApp surveys are half the cost of similar services offered by providers like Square, according to the press release. Any LevelUp partner can request inapp surveys by simply contacting their account manager or emailing firstname.lastname@example.org.
Restaurants looking to start working with LevelUp can request more information at https://www.thelevelup.com/whatislevelup