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QSRweb Podcast

Firehouse Subs CEO on surging sandwich sector quality + pleasant surprises

| by S.A. Whitehead

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Podcast Summary

In a tumultuous sub sandwich category, that has seen its share of fatalities and near-deaths in recent years, Florida-based Firehouse Subs has not only survived, 

Firehouse Subs CEO Don Fox (Photo provided). 

but thrived. In fact, today a new store prototype is giving the brand great momentum into the Roaring '20s that are just about to start. 

And though the restaurant industry is thoroughly smitten with all things carry-out and delivery, Firehouse's new store design has had a kind of weird, but wonderful side effect of increasing dine-in dine-in business as well. That's among the many topics and takeaways from this one-on-one with Firehouse Subs' very insightful CEO, Don Fox. 

Editor's note: Are you a QSR executive with a great story to tell about your brand, including challenges taken on and lessons learned as well as big wins and industry insights? Shoot an email to QSRweb Editor and Podcast Host Shelly Whitehead at 

Topics: Business Strategy and Profitability, Customer Service / Experience, Franchising & Growth, Leadership, Marketing / Branding / Promotion, Restaurant Design / Layout

Companies: Firehouse Subs

S.A. Whitehead

Award-winning veteran print and broadcast journalist, Shelly Whitehead, has spent most of the last 30 years reporting for TV and newspapers, including the former Kentucky and Cincinnati Post and a number of network news affiliates nationally. She brings her cumulative experience as a multimedia storyteller and video producer to the web-based pages of and after a lifelong “love affair” with reporting the stories behind the businesses that make our world go ‘round. Ms. Whitehead is driven to find and share news of the many professional passions people take to work with them every day in the pizza and quick-service restaurant industry. She is particularly interested in the growing role of sustainable agriculture and nutrition in food service worldwide and is always ready to move on great story ideas and news tips.

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