Time to think about your mobile site as the ‘new front door’

Time to think about your mobile site as the ‘new front door’

The growth of mobile ordering in the restaurant space is facilitating new convenience, speed and simplicity. Consumers not only prefer these experiences from their favorite brands, they expect them.

Type: White Paper

Sponsor: SpeedLine POS


The Strategy Guide to Boosting L&D in 2018: Dining Edition

The Strategy Guide to Boosting L&D in 2018: Dining Edition

In order to roll out new projects and menu items successfully, operations teams must partner with their L&D teams to ensure they deliver effective training. Check out this strategy guide to make sure your team is matching the needs of the modern learner.

Type: Guide

Sponsor: Inkling


[WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

[WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

In this webinar, Speedline Solutions digs into the online side of your restaurant business and maps a strategy to engage your customers, increase loyalty, and win more delivery business online. Download now!

Type: Webinar

Sponsor: SpeedLine POS


See More »

FEATURES


Papa John's kicks Schnatter out of HQ, acts to fix brand, company culture

Papa John's kicks Schnatter out of HQ, acts to fix brand, company culture

Investors are showing their approval in the actions taken thus far by Papa John's to act on the problems inflicted by its founder's words. Stocks were up decisively at the close of markets last week, so Papa John's leadership is pressing full-steam ahead to distance itself from its controversial founder.

Study: Pizza brands have big opportunity in Gen Z travelers

Study: Pizza brands have big opportunity in Gen Z travelers

College-age consumers are not that wild about partying when they are traveling, but they DO love traveling itself more than any other single activity. And therein lies the opportunity for pizza brands because when Gen Z travels their No. 1 thing to do is dine out, beating out even partying, which came in at a paltry No. 6 in a new Gen Z survey.

Survey finds Gen Zers, families lead the restaurant spend race

Survey finds Gen Zers, families lead the restaurant spend race

A study reveals three ways for restaurant brands to increase sales.

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit

[WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

[WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

It all boils down to mobile in a lot of ways these days for pizza brands, meaning the better your online ordering experience, the better your sales. That was the subject of an hour-long webinar that instructed participants how to evaluate and make their brands over online to enhance the mobile ordering experience.

Fast food pizza drives QSR customer satisfaction gains

Fast food pizza drives QSR customer satisfaction gains

Fast food pizza brands are making customers very happy this year and that's helping to  push the whole QSR category up a notch in its measurement of customer satisfaction this year, according to the latest ACSI Restaurant Report.

Food allergen programs deliver deeply dedicated diners

Food allergen programs deliver deeply dedicated diners

Many more brands are stepping up to the plate to tackle diners' concerns about food allergens by using everything from staff training to detailed menu item ingredient information. There's good cause for these measures since it's not only the right thing to do for customers' safety, but it's great for improving brand loyalty, too.

Johns Hopkins business study reveals ways to amp up promos

Johns Hopkins business study reveals ways to amp up promos

Johns Hopkins University's Carey Business School has released a study showing that restaurants and other retailers can employ specific actions to get the most bang out of their marketing bucks from so-called "conditional sales promotions."

Your Pie franchisee on the power of an empowered staff

Your Pie franchisee on the power of an empowered staff

Your Pie franchise owner, Bob Rosato, relays his lessons learned about finding, hiring, and keeping great restaurant staff motivated and moving your brand forward.

Slices and 'suds': A match made in beer wall heaven

Slices and 'suds': A match made in beer wall heaven

Beer on tap. Beer by the pitcher. Beer wall. What's the difference? Well, according to one California pizza restaurateur, the difference is sales.

Domino's asks 'Do you want pavement with that pizza, sir?'

Domino's asks 'Do you want pavement with that pizza, sir?'

In what is surely one of the more offbeat pizza brand promotions in the world of foodservice,  Domino's Pizza this week said it's now asking customers to nominate their town for pothole repairs at pavingforpizza.com.

Rosati's Pizza, Goodcents, Long John Silvers on 'growing' your customer experience

Rosati's Pizza, Goodcents, Long John Silvers on 'growing' your customer experience

Rosati's Pizza President Marla Topliff was among the leadership of three brands discussing ways to build in a quality-stamped customer experience even when you're franchising and bringing new players into the pack.

New tip pool mandates could yield big fines for violating brands

New tip pool mandates could yield big fines for violating brands

A national labor lawyer is calling restaurant operators' attention to recently passed tipping legislation that may make them liable for big fines if they allow managers to share in tip pools, as well as other new intricacies that open tip pooling to all non-management restaurant employees.

Want a wall of beer in your pizza place? Brands using one now, share

Want a wall of beer in your pizza place? Brands using one now, share

Restaurants that have deployed self-pour technologies have found the systems reliable and easy to use. The technology, which charges by the ounce, allows restaurants to capitalize on the popularity of craft beer.

Self-pour beer: A tech worth tapping into?

Self-pour beer: A tech worth tapping into?

The craft beer revolution has changed the beer industry, and self-pour technology has made it easy for all kinds of brands to also embrace the trend, including pizza restaurants of all ilk.

See More »

Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.

News