Customer Service / Experience News & Media
Marco’s Pizza partners with American Public University for tuition benefits
September 22, 2026
Marco's Pizza has partnered with American Public University to provide franchisees, their employees, eligible family members and corporate support center…
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How MOD Pizza put a fresh spin on its 'MODern Beginnings'
How MOD Pizza introduced familiar sizing, expanded signature recipes and new menu items while maintaining its signature customization model.
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Webinar: Order accuracy as the next loyalty battleground
In this “Accuracy is the New Loyalty” webinar, Star Micronics’ Craig Kaliebe discusses how labeling, smart scales and other verification tools help operators…
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The restaurant of tomorrow takes center stage at #QSRNext 2026
#QSRNext 2026 will bring together restaurant executives and industry leaders to explore the forces reshaping quick service, including AI, drive-thru…
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Accuracy is the New Loyalty
Order accuracy directly impacts restaurant profitability, customer trust and repeat business. In this webinar, Star Micronics explored where costly errors…
Presented by Star Micronics America
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10 Questions: Mountain Mike’s CEO Jim Metevier
In the debut of Pizza Marketplace’s 10 Questions series, Mountain Mike’s CEO Jim Metevier talks franchisee success, restaurant economics, leadership and the…
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Prince St. Pizza launches personal-sized Sicilian pies
September 16, 2026
Prince St. Pizza is downsizing its signature Sicilian-style square pies with the launch of the Personal Prince Pie, a limited-time, personal-sized offering…
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Top 30 Movers & Shakers in Catering 2026
This annual initiative shines a spotlight on the visionary leaders, innovators, and brands redefining off-premises dining. From pioneering game-changing…
Presented by MONKEY Catering Platform
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Little Caesars brings back Detroit-style Slices-N-Stix
September 9, 2026
Little Caesars is bringing back its Detroit-style Slices-N-Stix for a limited time, led by a partnership between the chain and Detroit Lions quarterback Jared…
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King for a Day: Prince St. Pizza collabs with Pierce the Veil
September 3, 2026
Prince St. Pizza is tapping into the intersection of food and music with its latest collaboration, partnering with San Diego-born rock band Pierce the Veil for…
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How pizza operators are rethinking LTOs for Fall’s big occasions
As back-to-school, Labor Day and football season converge, pizza chains are balancing menu innovation with value, familiar favorites and flavor experiences.
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Shawarma Press, Chicken Salad Chick, Firehouse Subs execs to talk operational complexities at Fast Casual Executive Summit
by Mandy Wolf Detwiler — Editor, Connect Media
The upcoming "Complexity Killers" session at the Fast Casual Executive Summit will guide restaurant operators in auditing and streamlining their bloated tech…
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How fast-casual franchise Your Pie is optimizing kitchens for modern diners
by Mandy Wolf Detwiler — Editor, Connect Media
Fast-casual pizza franchise Your Pie is strategically expanding across the Southeast under CEO Ken Caldwell by blending its authentic, handcrafted Italian…
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From the boardroom to the prep line: How Stonefire Grill's CEO is fueling legacy growth
by Mandy Wolf Detwiler — Editor, Connect Media
Stonefire Grill CEO David Youngberg joins the Restaurant Operator Podcast to share how his hands-on leadership, people-first culture and strategic use of guest…
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New study reveals revenue gaps from missed calls
August 24, 2026
Revmo, a provider of voice-enabled conversational AI for restaurants, released a comprehensive five-chapter report, "The State of Restaurant Calls 2026.…
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One man's journey from delivery driver to franchisee of 105 Papa Johns restaurants
by Mandy Wolf Detwiler — Editor, Connect Media
Eric Murphy transformed a chance gig as a Papa Johns delivery driver in 1999 into a 105-unit franchise empire across six states by prioritizing strategic…
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AI and the Future of Restaurants: From Foot Traffic to Predictive Insight
As consumer behavior and privacy expectations evolve, restaurants need smarter ways to understand diners and drive growth. Gladys Kong of Azira and Isabelle…
Presented by Azira
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Touchdown: Little Caesars scores big with Justin Jefferson, Jared Goff, George Kittle
August 18, 2026
Little Caesars is returning for its fifth year as the Official Pizza Sponsor of the NFL with its 2026 campaign featuring national partnerships with Justin…
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How Prince St. Pizza is scaling a pop-culture juggernaut across North America
by Mandy Wolf Detwiler — Editor, Connect Media
Armed with an untouchable family recipe and masterclass marketing, CEO Lawrence Longo has taken Prince St. Pizza from a local NYC secret to a rapidly expanding…
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Pie Tap celebrates 10-year anniversary with $10 pizzas
August 12, 2026
Dallas' Pie Tap is inviting guests to celebrate with its biggest one-day offer yet. On Tuesday, Aug. 25, every Pie Tap location will serve its signature…
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