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Customer Service / Experience News & Media

Papa Johns lowers 2026 outlook, launches Unbox Better transformation strategy

by Valerie Gritton — Editor, Pizza Marketplace

Papa Johns lowered its 2026 financial outlook amid continued sales and earnings declines. The company also launched its Unbox Better transformation strategy to…

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Mellow Mushroom adds party trays, holiday menu specials

November 5, 2026

Mellow Mushroom is gearing up for football season and the holidays with new same-day party trays, a seasonal dessert and cocktail, and a gift card promotion.

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Little Caesars adds garlic twist to $6.99 pepperoni pizza

November 3, 2026

Little Caesars is putting a garlic-forward spin on a classic with the launch of its limited-time Cheesy Garlic Pepperoni pizza.

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Grimaldi’s Pizzeria offers military members 25% off for Veterans Day

November 3, 2026

Grimaldi's Pizzeria is recognizing Veterans Day with a special discount for military members, the company has announced in a news release.

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10 questions: Donatos Pizza CEO Kevin King

by Valerie Gritton — Editor, Pizza Marketplace

Donatos CEO Kevin King reflects on his decades-long career in the restaurant industry, from his early days at Domino’s to leadership roles at Donatos, Papa…

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DoorDash to acquire Instacart in $17B deal as Q3 revenue climbs 34%

by Valerie Gritton — Editor, Pizza Marketplace

October 29, 2026

The $17B deal comes on the heels of DoorDash's record-breaking Q3 results.

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Blaze Pizza makes 5 fan favorites permanent menu fixtures

October 29, 2026

Blaze Pizza is bringing back five popular pizzas, the Meat Eater, White Top, Green Stripe, BBQ Chicken and Margherita, the company has announced in a news…

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As families rethink entertainment spending, Chuck E. Cheese leans into play

by Valerie Gritton — Editor, Pizza Marketplace

As inflation pressures household budgets, the nearly 50-year-old brand is betting on all-inclusive experiences, birthday parties and its Adventure World to…

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Homegrown Tap & Dough opens 1st Colorado Springs location

October 28, 2026

Homegrown Tap & Dough opened its first Colorado Springs restaurant Oct. 27, expanding the brand to seven locations under Denver-based Gastamo Group, the…

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Via 313 expands rollout of four-flavor DLX 313 pizza

October 22, 2026

Via 313 is rolling out its DLX 313 four-flavor pizza across all locations after strong early sales, the company has announced.

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From pizza lover to franchisee: How Dane Kopnisky built a life with Donatos

by Valerie Gritton — Editor, Pizza Marketplace

After leaving Ohio for an office career in Boston, Dane Kopnisky and his family returned to his longtime favorite, Donatos, opening a location in Summerville…

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Domino’s teams up with Minecraft Dungeons II for gaming-themed pizza promotion

October 21, 2026

Domino's is partnering with Minecraft Dungeons II to bring exclusive gaming rewards, collectible packaging and giveaways to customers starting Oct. 26. The…

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Nominations open for Pizza Marketplace Top 100

October 21, 2026

The pizza industry is full of brands pushing boundaries, driving growth, embracing innovation and finding new ways to serve customers. Now, it's time to…

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Little Caesars expands Deliverect partnership to Guatemala

October 20, 2026

Little Caesars has extended its multi-year agreement with restaurant technology provider Deliverect, expanding the partnership's third-party ordering…

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State of the Industry: Fast Casual 2026 and Beyond

Explore growth forecasts, operator profitability and pricing pressures, leading brands, menu and LTO trends, and consumer demand for value and innovation—all…

Presented by Datassential, Inc.

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10 Questions: Boston's Pizza president Sergio Carvallo

by Valerie Gritton — Editor, Pizza Marketplace

In this 10-question conversation, Boston's Pizza president Sergio Carvallo discusses the importance of hospitality, why execution matters as much as strategy…

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Solink expands leadership team to advance AI-powered retail and restaurant intelligence

October 12, 2026

Solink, an AI vision intelligence provider serving brick-and-mortar businesses, is expanding its leadership team with three appointments designed to support…

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The $250,000 gamble that launched California Pizza Kitchen

by Valerie Gritton — Editor, Pizza Marketplace

In the first installment of this two-part series, California Pizza Kitchen co-founder Rick Rosenfield recounts how he and law partner Larry Flax walked away…

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Piesanos Stone Fired Pizza expands in Florida, announces initiatives

October 9, 2026

Piesanos Stone Fired Pizza is continuing its Florida expansion while introducing new menu innovations and community initiatives. The Gainesville-based brand…

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Small change, big impact: Marco’s round-ups fight hunger, support education

by Valerie Gritton — Editor, Pizza Marketplace

The Marco’s Pizza Foundation has donated more than $1.5 million to support hunger prevention, education, workforce development and entrepreneurship. Through…

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