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Customer Service / Experience News & Media

Survey finds Gen Zers, families lead the restaurant spend race

A study reveals three ways for restaurant brands to increase sales.

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An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why…

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Austin pizza brand wins free menu photo shoot

July 3, 2018

Austin's Pinthouse Pizza has won a  free menu photo shoot in this year's Capture a Better Slice contest from Escalon Premier Brands and Polly-O Cheese, a news…

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Time to think about your mobile site as the ‘new front door’

The growth of mobile ordering in the restaurant space is facilitating new convenience, speed and simplicity. Consumers not only prefer these experiences from…

Presented by SpeedLine Solutions

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Congratulations to Pinthouse Pizza, Winner of Escalon and Polly-O’s “Capture a Better Slice” Giveaway.

International Pizza Expo attendees were invited to scan their badge to enter to win the “Capture a Better Slice” giveaway. Pinthouse Pizza from Austin was the…

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[WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

It all boils down to mobile in a lot of ways these days for pizza brands, meaning the better your online ordering experience, the better your sales. That was…

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Fast food pizza drives QSR customer satisfaction gains

Fast food pizza brands are making customers very happy this year and that's helping to  push the whole QSR category up a notch in its measurement of customer…

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Food allergen programs deliver deeply dedicated diners

by Betsy Craig — pres, menutrinfo.com

Many more brands are stepping up to the plate to tackle diners' concerns about food allergens by using everything from staff training to detailed menu item…

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[WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

In this webinar, Speedline Solutions digs into the online side of your restaurant business and maps a strategy to engage your customers, increase loyalty, and…

Presented by SpeedLine Solutions

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Johns Hopkins business study reveals ways to amp up promos

Johns Hopkins University's Carey Business School has released a study showing that restaurants and other retailers can employ specific actions to get the most…

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Your Pie franchisee on the power of an empowered staff

Your Pie franchise owner, Bob Rosato, relays his lessons learned about finding, hiring, and keeping great restaurant staff motivated and moving your brand…

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Mod Pizza opening 4 units in Dallas-Ft.Worth

June 20, 2018

Mod Pizza is growing its Texas footprint with two Dallas/Fort Worth locations opening this summer and two others by year's end. The first store opens in the…

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Top food trends now: The 'women' have spoken

June 20, 2018

The women have spoken, and they have some interesting ideas about where food is going in the years ahead. Les Dames d'Escoffier International — 2,300 women…

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Pizza Hut to cut medically important antibiotics from wings by 2022

June 19, 2018

In less than five years, Pizza Hut said all the chicken it serves will be from animals raised without antibiotics important to human medicine. This includes…

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Slices and 'suds': A match made in beer wall heaven

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Beer on tap. Beer by the pitcher. Beer wall. What's the difference? Well, according to one California pizza restaurateur, the difference is sales.

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Domino's asks 'Do you want pavement with that pizza, sir?'

In what is surely one of the more offbeat pizza brand promotions in the world of foodservice,  Domino's Pizza this week said it's now asking customers to…

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Rosati's Pizza, Goodcents, Long John Silvers on 'growing' your customer experience

by S.A. Whitehead — Food Editor, Net World Media Group

Rosati's Pizza President Marla Topliff was among the leadership of three brands discussing ways to build in a quality-stamped customer experience even when…

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New tip pool mandates could yield big fines for violating brands

A national labor lawyer is calling restaurant operators' attention to recently passed tipping legislation that may make them liable for big fines if they allow…

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Domino's fires one, suspends another over encounter with paralyzed man

May 31, 2018

A Domino's franchise in Kingsport, Tennessee, terminated an employee and suspended a second one after they displayed what Domino's described as "utterly…

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Want a wall of beer in your pizza place? Brands using one now, share

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Restaurants that have deployed self-pour technologies have found the systems reliable and easy to use. The technology, which charges by the ounce, allows…

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