How Wow Bao 'wows' 'em with cartoon-adorned cubbies

Admittedly, there's some reticence out there about kiosks and automation overall, which some fear is stealing jobs and taking humans out of the restaurant equation. But Wow Bao President Geoff Alexander recently told Fast Casual Editor Cherryh Cansler that his brand is helping customers see the friendlier and more convenient side of technology by using a little pick-up cubby and a lot of humor. Alexander recently spoke to Cansler just before this year's presentation of the Fast Casual Top 100 Movers & Shaker gala in May.

WowBao took No. 4 on the Top 100 list.


Topics: Business Strategy and Profitability, Customer Service / Experience, Fast Casual Executive Summit, Mobile Payments, Operations Management, Self-Ordering Kiosks, Systems / Technology


Pizza Ranch exec on making a buffet brand soar

Pizza Ranch exec on making a buffet brand soar

Pizza Ranch Director of Operations Al Pottebaum talks to Pizza Marketplace Editor Shelly Whitehead about the pizza buffet approach and winning best pizza brand in this year's Market Force survey.

C-Speak: PDQ president using tech to get rid of the back office

C-Speak: PDQ president using tech to get rid of the back office

PDQ President Steve Erickson and David Cantu, co-founder of HotSchedules, discuss how the brand uses technology to control operations and deliver better customer service.

Sponsored by: HotSchedules

MOD Pizza CEO on the 'happy accident' that launched a winning brand

MOD Pizza CEO on the 'happy accident' that launched a winning brand

MOD Pizza CEO Scott Svenson sits down with Pizza Marketplace Editor Shelly Whitehead to provide some background on how some of society's most marginalized people have ended up making MOD one of the most successful U.S. pizza brands.

Pie Five, Pizza Inn exec on why training has evolved

Pie Five, Pizza Inn exec on why training has evolved

Mary Barker, VP of human resources at Rave Restaurant Group, talks about how the brand handles training.

Welbilt: Bringing innovation to the table

Welbilt: Bringing innovation to the table

Restaurant operators obviously have a variety of challenges when it comes to running a successful business.

Sponsored by: Welbilt

Mazzio's CEO: 'Today's generation wants to learn in a new way'

Mazzio's CEO: 'Today's generation wants to learn in a new way'

Millennials have changed the way Mazzio's trains employees.

Fast Casual Top 100 winners honored at annual gala

Fast Casual Top 100 winners honored at annual gala

The 2017 Fast Casual Top 100 Movers & Shakers were honored at the annual gala.

PR guru shares tips to saving your brand from a crisis

PR guru shares tips to saving your brand from a crisis

Ellen Hartman, CEO of Hartman Public Relations, taught the attendees of this year's Restaurant Franchising & Innovation Summit in Dallas about the importance of having a risk-management plan. Key steps, however, to defusing any negative event, from a food safety...

Former Chipotle, McDonald's exec: 'Leadership development has evolved'

Former Chipotle, McDonald's exec: 'Leadership development has evolved'

Cultivating leadership and developing oneself is key to success, according to Bobby Shaw, a veteran executive of several brands, including Chipotle and McDonald's.

Biju's Little Curry CEO gives tips on how to win big with retail partnerships

Biju's Little Curry CEO gives tips on how to win big with retail partnerships

Biju Thomas, founder of Biju's Little Curry Shop, discussed how he successfully partnered to open inside Whole Foods.

Industry execs 'Spread the Love' at Restaurant Franchising & Innovation Summit

Industry execs 'Spread the Love' at Restaurant Franchising & Innovation Summit

Restaurant executives from all over the world gathered in March at the Restaurant Franchising and Innovation Summit in Dallas to not only learn from one another about growing their businesses, but also make more than 10,000 peanut butter and jelly sandwiches.

Summit summations: Dallas event delivers Texas-sized dividends

Summit summations: Dallas event delivers Texas-sized dividends

Katie Fuhrman of MomentFeed; Kimberly Brastad of Dairy Queen; Keith Hill of I Love Bacon; Jamal Bara of Waterfall; Demetra McLain of DW's Subs and Jacquelyn Cirko of Groupon, give an inside look to their Summit experiences.

Saladworks CEO reveals brand's 5-step come-back strategy

Saladworks CEO reveals brand's 5-step come-back strategy

Saladworks was facing bankruptcy in 2015, when Centre Lane Partners bought it for nearly $17 million. Since then, CEO Patrick Sugrue has been working to breathe new life into the 30-year-old brand. "You have to be able to fail fast...


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Pizza Ranch exec on making a buffet brand soar