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Customer Service / Experience News & Media

The Top 11 Trendsetting Executives in Pizza

Who are the biggest trendsetters in Pizza in 2013?

Presented by PizzaMarketplace.com

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Old Chicago VP: Customers now expect digital loyalty programs

by Alicia Kelso — Editor, QSRWeb.com

Brands will move from out-discounting each other to focusing on value and experience.

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How your restaurant can leverage social proof

Always respond to social media comments; engaging with your customers online encourages more comments and likes.

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CiCi's leverages pizza for teaching program

August 22, 2013

To kickoff back-to-school season, CiCi's Pizza is offering Lunch & Learn field trips, created to show students real-life uses for math skills while making…

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Commentary: Pizzerias need customer feedback to earn market share

Corporate and franchisee teams should turn to social intelligence to examine their brand reputation and operational performance by location.

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Millennials want brands to be 'useful,' 'disruptive'

by Alicia Kelso — Editor, QSRWeb.com

It's not enough to just have functional and emotional products anymore; consumers want to participate.

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Expert panelists: Service trumps product, price and promotion

by Alicia Kelso — Editor, QSRWeb.com

In a faster-paced, mobile, customer-dominated, global economy, service and experience become priorities.

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Chuck E. Cheese's revamps fundraising program

August 15, 2013

Chuck E. Cheese's fundraising events have raised more than $10 million for schools and nonprofit children's organizations. The company announced today it has…

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TripAdvisor ranks the top cities for pizza

August 7, 2013

Travel website TripAdvisor has ranked its top 10 cities for pizza in the U.S., based on reviews and opinions from its users. Top spots were determined based on…

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Chuck E. Cheese's introduces new rock star-themed birthday package

August 7, 2013

Chuck E. Cheese's has introduced new rock star birthday packages and entertainment show, now available at restaurants nationwide.

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PAR launches POS enhancements

August 7, 2013

PAR Technology Corporation has released the latest version of PAR EverServ PixelPoint V12 point-of-sale software. EverServ PixelPoint V12 includes more than 4…

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Mellow Mushroom launches digital table top game

August 6, 2013

Mellow Mushroom has partnered with Coca-Cola and Live Nation to offer the chance for customers to win two VIP trips to the 2013 American Music Awards Nov. 2…

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Papa John's thanks fans with 50-percent discount

August 6, 2013

Papa John's is thanking its fans with a 50-percent discount on large pizzas through Aug. 18.

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Mobile queuing solution provider acquires Textaurant Corporation

July 29, 2013

QLess, Inc., a mobile queuing solution provider helping companies replace physical lines with virtual queues, has announced its acquisition of the assets of…

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Consumers responding favorably to Domino's technology investments

by Alicia Kelso — Editor, QSRWeb.com

The company achieved nearly 7 percent same-store sales growth without any product introductions during the quarter.

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How Rosati's Pizza onboarded a new catering program

by Alicia Kelso — Editor, QSRWeb.com

The company is upgrading its catering channel, which now includes off-premise, start-to-finish customer service, systemwide training and separate branding…

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Customer service expert scheduled to speak at Int'l Pizza Expo

July 10, 2013

Customer service consultant, speaker and author Micah Solomon will speak at the International Pizza Expo, March 24-26, 2014, at the Las Vegas Convention Center.

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10 start-up tips for restaurant operators

Start with a small menu and as you grow and learn what your customers are demanding, find a happy medium with menu size and what your kitchen can deliver.

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Uncle Maddio's hosting kids' art camps systemwide

July 3, 2013

Uncle Maddio's Pizza Joint is hosting a free weekly art camp for kids taught by local artisans every Saturday from 11 a.m. to 2 p.m. During that time, families…

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Peter Piper Pizza adopts location-based mobile ad service

July 1, 2013

Peter Piper Pizza has signed on as Single Touch Systems Inc.'s first client for its newly launched FollowMe location-based mobile ad service.

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