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Customer Service / Experience News & Media

Gutting the 'gut feelings' from hiring: 2 restaurant companies' $40M story

by S.A. Whitehead — Food Editor, Net World Media Group

Who knew technology could help restaurateurs get the right human touch tableside? Two large restaurant companies tell their highly profitable story.

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MOD Pizza celebrates 200th location

January 25, 2017

MOD Super Fast Pizza is opening its 200th location this month, according to a press release. To celebrate, the concept is hosting an event at the 200th unit in…

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Pizza Express UAE turns problem into profit with WiFi

January 16, 2017

After hearing customer complaints of spotty WiFi coverage in PizzaExpress UAE locations, the brand partnered with Purple and CDW to install a solution that not…

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Uncle Maddio's boosting speed of service with menu redesign

January 13, 2017

Uncle Maddio's Pizza has gone back to the drawing board — literally —  to introduce a menu redesign as well as new menu items to maximize operations, expedite…

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Can Smashburger's former CEO put Pie Five back on positive path?

by S.A. Whitehead — Food Editor, Net World Media Group

The last few years have been tough for Rave Restaurant Group, which owns Pie Five and Pizza Inn. Smasburger's former CEO, Scott Crane, however, stepped into…

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5 findings inside diners' minds make great guides for 2017

by S.A. Whitehead — Food Editor, Net World Media Group

NPD Group recently outlined its top five predictions about the American diner's state of mind as it relates to the dinner plate. Taken collectively, these five…

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Are you accounting for those holiday gift cards correctly?

by Dustin Minton — National Restaurant Practice Co-Leader, BDO USA, LLP

For many restaurants, the holiday season bustles with promotions, parties and gift card sales. But amid the season's cheer, restaurants must account for these…

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Bridg partners with Papa Murphy's for big results with lapsed customers

December 21, 2016

Papa Murphy's recently partnered with Bridg to create buzz and business with the chain's lapsed customers, according to a company press release.

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A 'post mortem': Looking back at 2016's hard-learned lessons

by S.A. Whitehead — Food Editor, Net World Media Group

Experts weigh in on the eight lessons they learned in 2016 about the fine art of running a restaurant.

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New food hub connects the local vegetable stand to biggest restaurant brands

by S.A. Whitehead — Food Editor, Net World Media Group

December 20, 2016

Restaurateurs hoping for a central, tech-connected marketplace linking small local farmers to the skyrocketing number of restaurants, whose customers are…

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'OK, Google, talk to Domino's:' Google ordering begins

December 19, 2016

 Domino's Pizza today launched ordering via Google Home, its fifth AnyWare ordering capability addition this year, a news release stated. 

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Pizza Hut intros voice ordering via Alexa

December 15, 2016

Pizza Hut is giving its customers the ultimate in passive pizza ordering via Alexa Voice Service on Amazon Echo, Amazon Tap, Echo Dot, Amazon Fire TV and Fire…

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Blast & Brew taps into allure of personal choice

by S.A. Whitehead — Food Editor, Net World Media Group

The new Blast & Brew pizza and beer franchise gives customers creative choice regarding what's on their plates and how they most prefer to wash it down. Here…

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MicroSale releases $49-a-month POS system

December 14, 2016

A cheap, tablet-based POS system for small restaurants is now available from MicroSale POS Systems, according to a press release. It comes with an…

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800 Degrees Pizza opens in MiamiCentral

December 13, 2016

As if it wasn't hot enough in Florida already, downtown development MiamiCentral welcomed 800 Degrees Pizza's first Florida location to its family of vendors…

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The Princess City welcomes Pie Five

December 6, 2016

Pie Five didn't have to be a frog to open its newest location in The Princess City of the Hoosier State, Mishawaka, Indiana today. The unit is owned and…

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Fireside Pies spins off a QSR brand

December 6, 2016

Dallas-based Fireside Pies is going for two increasingly relevant trends at the same time with its new QSR brand, Fireside Pies Pronto, which is taking form…

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Domino's promotion gives shares of stock to winners

December 6, 2016

Domino's stock is pretty hot stuff, so the fact that the chain is now making shares of that stock available through a new contest for its loyalty program…

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Old Chicago looking for franchisees

December 1, 2016

 Old Chicago Pizza & Taproom is looking for franchisees in Illinois, Indiana and Ohio to help grow the brand's presence in those areas, according to a…

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Big Mac inventor leaves invaluable lesson for restaurateurs today

by S.A. Whitehead — Food Editor, Net World Media Group

The passing of Big Mac inventor and McDonald’s longtime franchisee, Jim Delligatti, got me thinking about the value of true, two-way communication between a…

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