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Customer Service / Experience News & Media

Brand new way for brands to engage on-the-go

March 12, 2017

Brands seeking new efficiencies and novel approaches to mobile subscriber engagement are taking note of Google's introduction of its Rich Communication…

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Papa John's enhances digital ordering with PayPal, Papa Track

March 9, 2017

Papa John's International has enhanced its digital ordering process by adding PayPal as a payments option and introducing Papa Track. This tracker is designed…

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Smokin' Oak Wood-Fired Pizza opens Iowa location

March 8, 2017

Smokin' Oak Wood-Fired Pizza has opened a location in Ames, Iowa and continues to expand around the country.

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Cici's hires former Yum Brands exec

March 8, 2017

Cicis has hired Jini Foust as COO, and he will be in charge of overseeing corporate and franchise operations and training, according to a press release.

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Old Chicago accelerates growth plans

March 8, 2017

Old Chicago Pizza & Taproom reported record system-wide revenue in 2016, marking an 11 percent increase from 2015, according to a press release.

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Pieology dares customers to get into 'the thick of it'

March 7, 2017

Pieology says the April debut of its new "PieRise" thick-crust not only works great as a delivery or takeout option but is also the first of its kind in the…

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Chowly integrates online ordering, POS systems

March 6, 2017

Chowly is partnering with MICROS Retail Systems to integrate all third-party online ordering systems into POS systems for MICROS clients, according to a press…

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Amazon expands food delivery service

February 28, 2017

Washington, D.C. Amazon Prime members can now get deliveries from 150 restaurants, including Osteria Morini, Bolt Burgers, Pizza Mart and Maketto, according to…

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King-Casey, Envirosell release MenuBoard Pro

February 22, 2017

King-Casey and Envirosell, two restaurant and retail consultant firms, collaborated to create MenuBoard Pro, according to a press release.

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BuzzFeed exec schools restaurateurs on mastering customer engagement

Jennifer Klawin, SVP, brand strategy, West Coast for BuzzFeed, shared social media tips with restaurateurs.

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Speedline Solutions debuts new menu management tool

February 15, 2017

Speedline Solutions is debuting a menu management system to help chains create and release a consistent menu for all locations as well as ConnectService, which…

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New restaurant rating system focuses on economic impact

February 14, 2017

Food industry veteran Sara Brito and entrepreneur Jeff Hermanson have collaborated to create a new rating system for all restaurants based on economic impact…

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Yum asks, 'Why shouldn't the chicken cross the road?'

February 13, 2017

Yum is taking its chicken show on the road, according to a conference call with the Louisville-based company's CEO Greg Creed Thursday, who said the company…

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Pizza Inn puts new 'Punchh' in loyalty

February 7, 2017

Pizza Inn worked with mobile engagement platform, Punchh, to partially launch the chain's app-based loyalty program that gives diners points for purchases and…

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Donatos debuts iOS app

February 3, 2017

It only takes three taps to reorder from Donatos Pizza via its new mobile iOS app, now available on all Apple devices, according to a press release.

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3 pizza brands expand

February 2, 2017

Two pizza brands are putting down roots in new territory this month, while a third brand signed a new franchisee in the Deep South, according to separate news…

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Pizza Hut puts the PJs back in pizza night

by S.A. Whitehead — Food Editor, Net World Media Group

Pizza and PJs just go together, and in the U.K. Pizza Hut is making that perfectly acceptable, even if diners choose dining out over delivery.

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New England Chuck E.Cheese's dials it down to delight kids with autism

February 1, 2017

Chuck E. Cheese's locations in New York, New England and New Jersey are launching Sensory Sensitive Sundays in conjunction with the Center for Autism and…

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MOD Pizza welcomes 9th franchising partner

January 31, 2017

Southern Pie has joined MOD Pizza's team as its ninth franchise partner, according to a press release.

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Pie Five LTO makes lower-cal pizza possible

January 31, 2017

Pie Five is offering a 600-calorie pizza LTO starting today, according to a news release. The new Low Five menu item features a 7-inch pie with a side salad…

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