Supply-chain study: Consumers demand sustainable food products

August 11, 2015

Technomic and Deloitte Advisory research assesses what's next in supply-chain logistics.

Compass Group adopts Five Freedoms for animal welfare

August 6, 2015

Compass Group joins Wal-Mart and General Mills in embracing Five Freedom’s procurement practices.

Fraud beware: WAND releases credit card protection software

August 5, 2015

Ahead of the Oct. 1 liability deadline, WAND releases new EMV terminals and promises enhanced protection and security measures.

Does your menu reflect this year's top menu change?

Nancy Kruse, a restaurant menu analyst, shared information about restaurant change during the webinar, “Menus 2015: Turning Trends Into Money Makers.”

Groupon launches ‘Groupon To Go’

July 30, 2015

The Internet coupon service will expand into the takeout and delivery markets

TripAdvisor app integration expands customer engagement capability

July 29, 2015

The new TripAdvisor integration is the latest addition to Enplug’s app portfolio geared toward boosting customer interaction via social networks

Free webinar offers insight on Which Wich CRM strategy

July 28, 2015

The live webinar will provide a rare opportunity to learn about customer relationship management from the business enterprise and gain unique insight on…

Go Roma unveils new prototype

July 22, 2015

The fast casual Italian restaurant hopes to draw in new and old customers with a new look.

LIVE Webinar: Managing customer relationships– what Which Wich learned on its search for the perfect CRM

July 20, 2015

Free webinar offers insight from sandwich chain Which Wich regarding implementing a successful customer relationship management strategy.

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

by Christopher Hall — w, t

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the…

Customer satisfaction drops for QSR, pizza chains, climbs for fast casuals, full service

July 1, 2015

Customers are less satisfied with fast food as their discretionary income improves and preferences shift in favor of quality over price, according to new data…

ICXSummit: How to bring 'social proof' into your brick-and-mortar locations

by Cherryh Cansler — Publisher, FastCasual.com

Brick-and-mortar retailers and restaurants must find ways to bring “social proof” to their stores and technology may be the way to do it.

Taco Bell testing alcohol, redesign: Is it rebranding as fast casual?

by Lon Southerland — Executive Vice President, GuestMetrics, LLC.

Taco Bell is testing test beer, wine, and “mixed alcohol freezes” this summer in a redesigned store format.

Using mobile to create a personalized guest experience

Jared Miller, CTO for the Atlanta Falcons, discusses how mobile can be used to create personalized experiences even when the customer isn't using their device.

Pizza Patron promotion driving lunch traffic

May 26, 2015

Dallas, Texas-based Pizza Patrón has launched its $3.99 large pepperoni lunch pizzas for a limited time.

The hidden benefit of SMS text marketing messages

Erin Levzow, Director of Digital and E-commerce at Wingstop, points out a key benefit of SMS promotions that you may have overlooked.

Rosati's deploys hiring tech to ensure 'great customer service'

May 12, 2015

Hireology, provider of employee hiring and selection management technology for franchise systems, announced a partnership with Rosati's Pizza to provide a…

Get a Bigger Piece of the Pie [infographic]

by Brenda Rick Smith — Editor, Networld Media Group

Online ordering, and mobile ordering in particular, is no longer simply a nice add-on for consumers,it's an expectation.

Pizza Hut executive discusses importance of mobile customer engagement

Baron Concors, Chief Digital Officer at Pizza Hut, discusses why it's important to think mobile first.

18-year old college student and QSR worker publishes customer service guide

March 31, 2015

Sherron A. Stevens, an 18-year old African American college student from Columbus, Ohio, has authored "Undercover Customer: 100 Ways To Fix Your Broken…