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Customer Service / Experience News & Media

Food fight: Combat rising costs with smarter hourly hiring

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

The restaurant industry is expected to grow this year, but realizing big profits will be a tall order in the face of rising food and labor costs.

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Domino's UK dabbles in 'Facebook commerce' for ribs launch

February 8, 2012

Domino's Pizza U.K. is giving Facebook fans the chance to preview its new spicy Boneless Ribs a week before its national launch.

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Pizza Patron debuts double drive-thru model

February 8, 2012

Pizza Patron celebrated the opening of its seventh store in San Antonio on Monday. The store, on South Flores Street, is the company's newly developed double…

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Five ways to improve customer experience

by Alicia Kelso — Editor, QSRWeb.com

Corporate trainer outlines how great service can make up for mediocre food.

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M/C/C earns social media award for Chuck E. Cheese's campaign

February 7, 2012

Dallas-based integrated marketing agency M/C/C has received the top honor at the MarCom Awards for the multi-stage social media campaign it created for Chuck…

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New Domino's campaign asks for customer feedback

by Alicia Kelso — Editor, QSRWeb.com

February 6, 2012

New Parmesan Bread Bites the brainchild of Ohio franchisee.

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Super Bowl coin toss yields free Papa John's pizza for millions

February 5, 2012

Heads it was for the opening coin toss of Super Bowl XLVI, which means that millions of Papa John's Rewards members will receive a free, large one-topping…

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Tips on how to use Facebook as a business promotion tool

by Alicia Kelso — Editor, QSRWeb.com

Owner of ice cream shop discusses how to boost rankings and customer interaction.

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Papa John's fans bet on 'heads' for Super Bowl coin toss

February 3, 2012

A majority – 60 percent – of the millions of fans enrolled in Papa John's Rewards program predicted that Super Bowl XLVI's opening coin toss will land on…

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Mobi Pizza's new iPhone app includes Yelp integration

February 2, 2012

Arizona-based Mobi Pizza has launched an iOS app that includes a Pizzeria Challenge game and integration with Yelp.

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Pizza Hut gains value perception with $10 Any deal

February 2, 2012

Pizza Hut gained the most in value perception during the month of January, typically a slow sales month in the QSR segment, according to consumer research firm…

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Fresh Brothers launches Fresh Knots with giveaway promo

February 2, 2012

Last weekend, Los Angeles-based Fresh Brothers gave out 10,000 free samples of "Fresh Knots" to guests who ordered an entrée, in celebration of the new…

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Pizza Patron planning three new Hispanic campaigns

February 2, 2012

Five years after igniting controversy with the launch of its Pizza por Pesos promotion, Pizza Patron announced that it is planning three new campaigns for 201…

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Pizza segment readies for Super Bowl rush

by Alicia Kelso — Editor, QSRWeb.com

The big chains predict sales of 1 million to 2 million pizzas on Feb. 5.

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The Apps of Foodservice

by Nate DaPore — President and CEO, PeopleMatter

Now is the time for restaurants to take control of their mobile presence -- develop apps, mobilize websites, give flexibility to online menus, add special…

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Papa John's hits 2 million Facebook fans, partners with Chevy

January 27, 2012

Louisville, Ky.-based Papa John's Pizza hit the 2 million fan mark on its Facebook page this week. To celebrate, the company is giving away a free 2-liter of…

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Dunkin' Donuts, Taco Bell, Quiznos test Facebook loyalty program

January 25, 2012

Plink, a Facebook credits-based online-to-offline loyalty program, has officially launched, rewarding customers for dining at their favorite restaurants.

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Restaurant.com launches iPhone app

January 24, 2012

The Restaurant.com iPhone mobile app, now available in Apple's App Store, gives diners the ability to scan nearby dining options, purchase a paperless savings…

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Made-to-order pizza company launches fundraising service

January 23, 2012

ABQPizzaParties, a made-to-order pizza company, has launched a new pizza party fundraising service for events with 35 people or more.

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DiGiorno offering prizes leading up to Super Bowl

January 23, 2012

DiGiorno pizza is celebrating the Super Bowl with games and prizes in its Countdown to Greatness promotion.

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