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Customer Service / Experience News & Media

Papa Gino’s launches customer-interaction solution

November 22, 2010

Conversen Inc., a provider of cross-channel marketing solutions, has partnered with Open-i Media and Papa Gino’s Pizzeria to help the restaurant chain bring a…

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Coupons and Price Integrity

by Ed Zimmerman — President, pizza.com

Offer consistent products, don't discount off your core price and promote new items.

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Exit41 launches Facebook ordering app

by Valerie Killifer — Editor, FastCasual.com

November 16, 2010

Exit41 has officially launched a new web-based solution that will let Facebook fans of restaurant brands order meals via the social networking site. The app…

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15 minutes with Brad Mason, CEO, Stone Flats

Newest made-to-order concept targets females with a healthy "eatertainment" model. 

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GrubHub: Like Facebook for restaurateurs?

November 14, 2010

Could online ordering be as big as Facebook for the restaurant world? Possibly, now that online ordering outlet GrubHub has secured another round of…

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Thank You Card helps CPK Q3 comps

California Pizza Kitchen released more depressed numbers from its most recent earnings statement for the quarter ended October 3, including a net loss of $7.…

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NPD: Family dining makes a comeback

November 9, 2010

Restaurant visits from families or parties with kids increased this past summer after three years of traffic declines, according to market research company The…

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Toppers Pizza now selling 'Tall Boys'

November 3, 2010

Toppers Pizza, the 28-unit eclectic pizza delivery franchise, has finally created “the pizza all other pizzas look up to,” according to its marketing…

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What You Can Do About Food Industry Consolidation

by Ed Zimmerman — President, pizza.com

Buy unique products to attract new customers.

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Anatomy of fast casual drive-thru pizza

Home Run Inn, Chicago's casual pizza dining institution, has a frozen pizza product that outsells national brands and a new retailed wine brand that's taking…

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Mintel: Consumer trends begin with long-term benefits

October 27, 2010

While consumers are still reeling from the aftershock of the global economic crisis, Mintel has predicted nine key consumer trends for the year ahead that…

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UK pizza chain trains employees to flirt

October 12, 2010

United Kingdom-based pizza chain Pizza Express is undergoing an experiment to improve customer relations. A theater director is teaching its employees how to…

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FoodParc: Pizza's digital signage prototype?

by Christopher Hall — w, t

Some digital signage company heads will tell you, in confidence, that QSR pizza restaurants are less likely to use digital menu boards and signage than their…

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Zpizza undergoes $100,000-per-store makeover

October 10, 2010

The fast casual, Laguna Beach, Calif.-born zpizza chain of almost 100 stores is undergoing a brand makeover, according to the Orange County Business Journal.

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Fast Casual publishes comprehensive state-of-the-industry report

September 29, 2010

Fast Casual (www.FastCasual.com), the leading online news and information source for the burgeoning fast casual dining segment, has published the fourth…

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Survey: Restaurants get raw deal with Groupon

A recent study from the Jesse H. Jones Graduate School of Business at Rice University concluded that restaurant businesses fare the worst of all…

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Organic take ‘n’ bake concept debuts in Denver

September 27, 2010

Organic Pizza Company, a new take 'n' bake concept that offers certified organic, all-natural and gourmet ingredients, is having its grand opening October 3 in…

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Leading equity/research company focuses on restaurant industry

September 26, 2010

B. Riley & Co. LLC, a full service broker dealer providing research, investment banking, sales and trading, has announced that it will be expanding its…

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Anatomy of a 24-hour pizza restaurant

"It's always breakfast at Domino's" could be the new slogan for a University of Dayton-area store testing continual operation.

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Southwest Airlines opens outdoor lounge serving pizza and beer

September 15, 2010

Southwest Airlines has opened The Southwest Porch at Skyline Park, a new outdoor lounge situated at the base of the historic Daniels and Fisher Clocktower in…

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