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Customer Service / Experience News & Media

Reuters report says restaurants and robotics still haven't mixed

by S.A. Whitehead — Food Editor, Net World Media Group

Reuters today published a story on the use of robots in food service, which shows that most restaurateurs are staying with humans for the bulk of their needs…

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Free books and fire truck-delivered pizza: Two pizza powerhouses show benefits of cause-based campaigns

by S.A. Whitehead — Food Editor, Net World Media Group

Mega-chain pizza brands, Domino's and Pizza Hut, are pulling out all the stops this fall to show the world how the Big Pie Guys and Gals do marketing with a…

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The Restaurant Review Dance: Four steps to a better reputation

The importance of both knowing, and fiercely protecting your restaurant’s reputation online, is integral to business success today in any area of food service.

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Cloud POS vs. digital ordering engine: Everything you need to know

by Noah Glass — CEO, Olo

As more restaurant brands develop digital ordering capabilities, restaurant technologists must understand the key differences between a cloud POS and a…

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Pieology 'toasts' all-in-one POS

September 26, 2016

 Pieology Pizzeria has deployed Toast Restaurant's POS system throughout its 130 current locations, according to a company press release. 

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Bone marrow, server training among US Foods offerings

September 20, 2016

US Foods is taking a pro-active approach to gaining restaurant buy-in for its fall line-up of food service products, not only offering a server training…

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Your Pie flies high in North Texas with Falcon Realty Advisors

September 19, 2016

Your Pie is expanding with the help of Dallas-based Falcon Realty Advisors. The brand signed a contract with the realty firm for three years to open 1…

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Pizza Hut's new offering plays up to America's cheese obsession

September 19, 2016

In a salute to all those people who simply cannot get enough of a good thing, Pizza Hut announced today it is introducing grilled cheese, stuffed-crust pizza…

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What the best-dressed pizzas are wearing now

by S.A. Whitehead — Food Editor, Net World Media Group

Almonds, arugula, potatoes and eggs, are just a few of the players in the results of our completely unscientific poll of cool and surprisingly tasty pizza…

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3 steps to better restaurant food safety

by Betsy Craig — CEO, MenuTrinfo

The focus on food safety throughout the nation's food supply chain is at all-time high. Between consumer health issues brought about by the ingestion of unsafe…

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World's largest food service provider goes totally cage-free

September 15, 2016

The world’s largest food service provider, Compass Group, said today it is replacing all of its eggs — liquid and shelled — with cage-free varieties in 5…

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Piada hires former P.F. Chang's exec, implements new hiring system

September 13, 2016

Piada Italian Street Food is betting its new three-tiered leadership development and incentive program will help the brand attract and retain top restaurant…

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Want social media success? Just EAT it

by Megan Redzia — Account Executive, SGW Communications

When it comes to social media success, it can be tough to remember that it's all about quality, over quantity in most cases. But the good news is, if you can…

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The 'munchies' effect: How cannabis legalization will effect QSR traffic

by Eli Portnoy — CEO, Sense360

Will Colorado's legalization of marijuana increase traffic for the state's restaurants?

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15K restaurants deploy everything from unicorns to engaged employees to fight hunger

by S.A. Whitehead — Food Editor, Net World Media Group

Eat out so hungry kids can eat. It’s a simple notion with a huge possible impact, as nearly 15,000 restaurants nationwide join the effort to provide meals for…

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Amazon restaurant service arrives in London

September 7, 2016

A week after going live with Prime Restaurants in Houston, Amazon is offering the service in London for Prime customers.

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Stevi B's partners with Dr Pepper, promotes Feastgate LTO

September 6, 2016

Fast casual pizza buffet Stevi B’s is partnering with Dr Pepper for an SEC Championship Game giveaway as part of its fall Feastgate LTO menu promotion…

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How a free meal can make customers for life

by S.A. Whitehead — Food Editor, Net World Media Group

Taking a chance with a free meal coupon can pay off in big ways with new customers in the market.

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Getting 'granular' about restaurants' many possible uses for whole grains

by S.A. Whitehead — Food Editor, Net World Media Group

It’s little wonder restaurateurs are seeking new ways to incorporate old grains into their menus, given the trend toward increasingly healthful eating from…

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