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Customer Service / Experience News & Media

Tord Olav Dønnum on the future of autonomous foodservice

by Richard Slawsky — Editor, Connect Media

Tord Olav Dønnum discusses how robotics, automation and artificial intelligence are reshaping foodservice operations and how autonomous kitchens can help…

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‘Unapologetically kid-first’: CEC Entertainment CEO Scott Drake on outpacing the competition

by Mandy Wolf Detwiler — Editor, Connect Media

Newly appointed CEC Entertainment CEO Scott Drake is leveraging the financial stability built during his tenure as CFO to aggressively expand Chuck E. Cheese…

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Built to Breakthrough: Unlocking your power

by Kathleen Wood — Founder, K. Wood Partners

To successfully scale their businesses, founders must make non-delegable decisions and commit to a written, structured action plan that simultaneously aligns…

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Inside the tech stack: How Mattenga’s Pizzeria mastered SEO, 8-second reordering

by Mandy Wolf Detwiler — Editor, Connect Media

In this podcast episode, Mattenga’s Pizzeria co-owner Enga Stanfield explains how partnering with owner.com and leveraging technology helped her independent…

Presented by Owner.com

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Why an independent restaurateur is betting on Mellow Mushroom

by Mandy Wolf Detwiler — Editor, Connect Media

Seasoned independent restaurateur Jon Walker is expanding his culinary portfolio by opening a Mellow Mushroom franchise in Danville, Virginia, capitalizing on…

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The 1:1 Personalization Playbook: Using AI to send every guest their own offer

In this session, Hang CEO Matt Smolin, whose platform powers millions of AI-personalized offers a month for restaurant brands, will walk through the playbook…

Presented by Hang

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AI and the Future of Restaurants: From Foot Traffic to Predictive Insight

In this discussion, Azira’s CEO, Gladys Kong, will explore how AI-powered analytics and mobile location data are transforming the way restaurant brands…

Presented by Azira

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The 'people-first' philosophy that turned a broke delivery driver into Domino’s largest U.S. franchisee

by Mandy Wolf Detwiler — Editor, Connect Media

Former delivery driver Brian Bailey scaled his Domino’s franchise from a single New Mexico location into a massive 160-store empire by maintaining a strict…

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Off-premise blitz: Turning pandemic survival tactics into long-term growth engines

by Mandy Wolf Detwiler — Editor, Connect Media

Industry leaders at the Restaurant Franchising and Innovation Summit highlighted how the shift from convenience to a permanent off-premise model requires a…

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Mellow Mushroom VP shares secrets to long-term franchise success

In this episode of the Pizza Marketplace podcast, Mellow Mushroom VP of Franchise Development Jamie Cecil discusses the brand's 50-year history of "unicorn…

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Pizza Inn franchisee shares leadership insights, advice on growing a franchise

by Mandy Wolf Detwiler — Editor, Connect Media

Dion Firooznia transitioned from a 40-year career in corporate restaurant leadership to become an award-winning Pizza Inn franchisee, leveraging multi-unit…

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Mellow Mushroom's 'fast fine' format slashes labor costs by 40% but keeps nostalgia

by Mandy Wolf Detwiler — Editor, Connect Media

Mellow Mushroom is evolving its 50-year-old business model with a counter-service format that reduces labor and build-out costs for franchisees while…

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The College of Paisan’s: How one family is carrying on a 40-year dough dynasty

by Mandy Wolf Detwiler — Editor, Connect Media

Over 40 years, the Fejzuloski family has transformed Paisan’s Pizza from a humble Cicero storefront into an eight-location Chicagoland empire by blending…

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Little Caesars VP of franchise development talks brand growth, solid operations

by Mandy Wolf Detwiler — Editor, Connect Media

Podcast host Mandy Detwiler talks to Bryan Ketelhut, VP of franchise and business development for Little Caesars.

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Synergy in a slice: Inside the dual-concept model driving Hungry Howie’s Texas expansion

by Mandy Wolf Detwiler — Editor, Connect Media

Entrepreneur Jay Dhaliwal is leveraging a high-traffic "one-stop-shop" model in Fort Worth by operating a lean Hungry Howie’s franchise within a co-branded gas…

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Cicis Pizza takes No. 1 spot on Pizza Marketplace's 2026 Top 100 Movers & Shakers list

by Mandy Wolf Detwiler — Editor, Connect Media

Cicis Pizza took home the top honors as Pizza Marketplace's annual event in Las Vegas; Moto Pizza won a tech award from XRobotics and Pizza Nova's Domenic…

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The accidental franchisor: Eddie Flores Jr. kicks off Restaurant Franchising & Innovation Summit with candid look at L&L Hawaiian Barbecue

March 17, 2026

Eddie Flores Jr. transitioned from real estate to become the franchisor of L&L Hawaiian Barbecue, building a legacy based on the "aloha spirit" and family…

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The New Front of House: Why Pizza’s Next Growth Era Runs on Self-Order Kiosks + Intelligent POS Systems

Easy-to-use kiosks fully integrated with a modern POS system have emerged as the most efficient and cost-effective solution to the challenge of front-of-store…

Presented by INFI, HungerRush

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Four decades in pizza: Lessons in consistency, community and smart growth

by Shahpour Nejad — Founder/PRESIDENT/CEO, Pizza Guys Franchises Inc.

By prioritizing product integrity, franchisee support, and community trust over short-term trends, Pizza Guys has achieved 40 years of sustainable growth and…

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Supertasters and Cicerones: The sophisticated science behind Regents Pizza’s success

by Mandy Wolf Detwiler — Editor, Connect Media

Driven by the culinary legacy of a "supertaster" chef and a rigorous, 23-level merit-based labor system, Regents Pizza transformed from a twice-failed local…

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