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Customer Service / Experience News & Media

The New Front of House: Why Pizza’s Next Growth Era Runs on Self-Order Kiosks + Intelligent POS Systems

Easy-to-use kiosks fully integrated with a modern POS system have emerged as the most efficient and cost-effective solution to the challenge of front-of-store…

Presented by INFI, HungerRush

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Four decades in pizza: Lessons in consistency, community and smart growth

by Shahpour Nejad — Founder/PRESIDENT/CEO, Pizza Guys Franchises Inc.

By prioritizing product integrity, franchisee support, and community trust over short-term trends, Pizza Guys has achieved 40 years of sustainable growth and…

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Supertasters and Cicerones: The sophisticated science behind Regents Pizza’s success

by Mandy Wolf Detwiler — Editor, Networld Media Group

Driven by the culinary legacy of a "supertaster" chef and a rigorous, 23-level merit-based labor system, Regents Pizza transformed from a twice-failed local…

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The Super Bowl of restaurant operations: Why game day is every day for pizza chains

by Christian Wiens — Co-Founder & CEO, Loman AI

Super Bowl Sunday serves as a high-stakes stress test that reveals whether a restaurant has built the scalable, automated systems necessary to turn extreme…

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Pizza Nova franchisee believes in quality, consistency, brand culture

by Mandy Wolf Detwiler — Editor, Networld Media Group

Driven by a lifelong connection to the brand, franchisee Chi-son Phu has successfully grown his Pizza Nova business in Toronto by strictly following the…

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Riko's Pizza's unique style sets it apart as brand grows on East Coast

by Mandy Wolf Detwiler — Editor, Networld Media Group

Riko's Pizza's unique thin-crust pizza sets it apart from the heavy competition on the East Coast. The brand is growing and now has 12 locations.

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Unlock New Customers: Leverage Delivery Aggregators for Restaurant Growth

A food delivery aggregator solution can provide significant return on investment because it’s an online platform that simplifies delivery operations for…

Presented by SpeedLine Solutions

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Restaurant industry experts make predictions for 2026

by Mandy Wolf Detwiler — Editor, Networld Media Group

Industry experts predict that the 2026 restaurant landscape will be defined by a "Me-Me-Me Economy," where brands must leverage integrated AI and data-driven…

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Pizza Brands to Watch in 2026

Dominating the landscape is a shift toward “experiential” and “fusion” dining, where classic pepperoni is being challenged by global flavors like…

Presented by PizzaMarketplace.com

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Against the grain: State of Mind Public House differentiates with California style, craft, culture

by Mandy Wolf Detwiler — Editor, Networld Media Group

With 23 years of experience, Lars Smith launched State of Mind Public House, a family-owned Bay Area pizzeria with three locations that differentiates itself…

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The Retail Nomad explores the Automated Retail & Kiosk Innovation Show

Nick Harbaugh (aka "The Retail Nomad") takes viewers inside the recent Automated Retail & Kiosk Innovation Show in Tampa.

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Top 10 Trends in Restaurant Technology

As the restaurant landscape evolves, operators increasingly rely on technology to remain profitable and deliver an outstanding guest experience.

Presented by Oracle

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How to surpass customer expectations, build brand advocates

by Jim Knight — Founder & CEO, Knight Speaker

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a strategy focused on delivering…

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Why East Village Pizza’s owner is taking his dough recipe from NYC to Dubai

by Mandy Wolf Detwiler — Editor, Networld Media Group

Frank Kabatas, the owner of East Village Pizza, is taking his New York-style pizzeria — built on a personal journey that started with him being fired as a…

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Dirty Dough owner succeeds on transparency, great cookies

by Mandy Wolf Detwiler — Editor, Networld Media Group

Restaurant Operator Podcast host Mandy Detwiler talks to Bennet Maxwell, owner of Dirty Dough, about the cookie brand's launch and what keeps it successful.

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From burgers to 'many pizzas': John Eucalitto's co-branding vision

by Mandy Wolf Detwiler — Editor, Networld Media Group

John Eucalitto, owner of Wayback Burgers, launched Molte Pizze, a new multi-brand concept offering diverse pizza styles (New York, Detroit, and tavern-style…

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Panago Pizza recharges: CEO on going 'back to what we do best' with new menu, Canadian ingredients, value focus

by Mandy Wolf Detwiler — Editor, Networld Media Group

Panago Pizza has launched a major brand refresh, centered on the rallying cry "Panago for it!," which focuses on elevating pizza quality with 100% Canadian…

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From café to national movement: Clean Eatz Founders on scaling wellness without losing heart

by Mandy Wolf Detwiler — Editor, Networld Media Group

Clean Eatz is a franchise co-founded by Don and Evonne Varady that solves the time vs. health dilemma by offering convenient, macro-balanced meals, from…

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Chicken Salad Chick, Main Squeeze Juice Co, Original ChopShop, Dog Haus leaders talk marketing on a limited dime

by Mandy Wolf Detwiler — Editor, Networld Media Group

A panel of fast casual executives shared that maximizing social media ROI with limited budgets is best achieved through deep community involvement, leveraging…

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Hungry Howie's differentiates itself with flavored crust, fresh dough, ingredients

by Mandy Wolf Detwiler — Editor, Networld Media Group

VP of Public Relations Jennifer Jackson discusses the Hungry Howie's pizza brand's strategic marketing and operational planning, including cross-functional…

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