Putting a face to faceless transactions: Four ways to maintain invaluable connections with customers

The famous theme song from “Cheers” perfectly put words to the ultimate rapport restaurants want with their customers. These days, though, building a…

Presented by FastCasual.com

Data, loyalty programs and off-premises technology to rise in 2022

by Emil Davityan — CEO and co-founder, Bluedot

As we enter 2022, brands are maturing into omnichannel, technology-centric and data-driven restaurant businesses. Here's what to expect in 2022.

Happy Joe's Pizza & Ice Cream launches rewards program

December 6, 2021

Happy Joe's Pizza & Ice Cream has launched its first ever rewards program, dubbed Joe's Rewards. The program is available via app through the App Store or…

3 ways pizza marketers can turn up the heat

by Michael Morris — Head of Growth, Hyperlocology

Brand marketing changes on an almost daily basis. Michael Morris, co-founder and head of growth at Hyperlocology, takes a look at three critical areas on…

Blaze Pizza, Bojangles execs discuss switching from a transactional mindset to a customer mindset

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurants are ditching the transactional mindset to focus on customers. A panel of brand executives explained how their companies are putting the customer…

4 ways loyalty can drive nontraditional growth strategies

by Brittany Maroney — Sr Product Marketing Manager, Punchh

Major brands are looking at nontraditional formats like airports, grocery and campuses, requiring marketers to re-evaluate their existing campaign strategy.

Loyalty programs boosting visits, customer spend

October 5, 2021

Loyalty programs can consistently boost site visits and spend by 18% to 30% per member, according to the Paytronix Loyalty Report released from Paytronix…

Tying it all together: how restaurant marketing leaders measure and quantify impact in an increasingly omnichannel world

The restaurant industry has been thrust into a new omnichannel reality that’s upended not only the dining experience, but the tactics marketers use to drive…

Presented by FastCasual.com

Roots Pizza boost sales with NCR app

April 13, 2021

Roots Pizza, a Chicago pizzeria with four locations and part of the 50 Restaurant Group, has partnered with NCR Corp. to deploy the NCR Engage app.

Dining in 2021: How It Started, How It's Going. What's Next.

The pandemic has no doubt taken its toll on restaurants, but while thousands are struggling, others are reporting gains.

How to unblock your restaurant’s loyalty “blind spot”

Learn how your organization can gain visibility into the purchasing preferences of 100% of your diners without the friction of an opt-in process.

Report: Restaurant guests want loyalty programs, online ordering

November 23, 2020

A hefty majority of restaurant goers, 93 million, would spend more in a restaurant offering loyalty and online ordering, according to a Paytronix Systems, Inc.

Paytronix debuts subscription program for restaurants, c-stores

November 11, 2020

Paytronix Systems Inc., a digital guest experience platform, has launched Paytronix Subscriptions to make it easy for restaurants and convenience store brands…

[Fast Casual Executive Summit 2020] Executive Perspectives: Inspiration for Today’s Restaurant Leaders

Three short, thought-provoking talks that will leave you challenged and inspired by executives from Everbowl, CRAVE Franchising, HMSHost, and VIPinsiders.

Presented by Fast Casual Executive Summit

Optimize Technology to Deliver Better Customer Loyalty & Engagement

When it comes to driving loyalty and increasing profitability through customer relationships, here are four technology-driven tactics imperative to a…

Contactless tech: Restaurants' 'new reality'

by Breck Hapner — Director of Marketing, Chepri

For restaurants today, contactless tech is fast-becoming as essential to business as the food itself.

4 ways loyalty programs can drive digital engagement

These days, if retailers aren’t leveraging loyalty programs to connect with their hard-won customers, they’re missing out on opportunities to boost much-needed…

Is your restaurant speaking the COVID-19-era customer's language?

by S.A. Whitehead — Food Editor, Net World Media Group

The seismic shift that COVID-19 has put on everything about restaurant "life as usual" demands an equally substantial shift in marketing and communication…

70% of your customers visit once and never return—here’s how to win them back

It’s been said time and time again—turning a first time visitor into a loyal customer is the ultimate win for any business.

Third-party business is booming—but is yours?

Restaurants are becoming more and more dependent on third parties like Yelp, Google and GrubHub to drive business. But these providers sometimes prioritize…