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Operations News & Media

Late spring heat wave drives up natural gas prices

by Alicia Kelso — Editor, QSRWeb.com

Cheese, wheat prices both rise.

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What makes a good customer experience?

by Kim Williams — Reporter, NetWorld Alliance

Table visits, secret shopper standards and over-familiarity are troublesome areas.

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Russo’s New York Pizzeria plans UAE expansion

June 5, 2011

Russo's New York Pizzeria and Russo's Coal Fired Italian Kitchen are planning an expansion in the United Arab Emirates region, having awarded rights to…

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Martin Agency tapped for Pizza Hut’s digital, social marketing

June 5, 2011

Pizza Hut has tapped Interpublic Group of Cos.' Martin Agency to lead its digital marketing and social media efforts.

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Pizza Ranch's Big Sky agreement is company's biggest ever

June 5, 2011

Pizza Ranch has signed an area development agreement with Mike and Angie Christianson to open eight new Pizza Ranch locations in Montana. The Christiansons…

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Boston Pizza opens new urban design concept in Toronto

June 2, 2011

Boston Pizza International Inc. opened the doors of its 109th location in Ontario this week. The new restaurant is located in Downtown Toronto and marks the…

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Chicago Fire spreads in California

June 2, 2011

California-based Chicago Fire is set to open its fourth location at the Palladio in the Broadstone shopping complex in Folsom, Calif.

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NRA 2011: Providing incentives to loyal customers pays off

by Alicia Kelso — Editor, QSRWeb.com

Papa Gino's/D'Angelos' new rewards program has yielded more profits and guests.

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Papa Murphy's taps Wendy’s veteran as president

June 1, 2011

Papa Murphy's International has named Ken Calwell as its new president effective June 6. He will report to John Barr, chairman and CEO.

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Pizza Inn opens quick-service concept

June 1, 2011

Pizza Inn, based in The Colony, Texas, has opened a new concept in Fort Worth that offers smaller, cheaper and faster pizzas.

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Domino’s crowns international rookie manager of the year

June 1, 2011

A 27-year-old employee from Portsmouth, United Kingdom has been crowned international rookie manager of the year by Domino's Pizza. Jenny Price won the…

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Texas parents protest Chuck E. Cheese’s liquor license application

June 1, 2011

A Chuck E. Cheese's unit in Brazoria County, Texas, has applied for a liquor license, angering many parents in the area.

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Mazzio’s plans big East Coast expansion

June 1, 2011

Tulsa, Okla.-based Mazzio's LLC has signed a new franchise development agreement that will bring the chain to the East Coast for the first time in its 50-year…

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Yum! franchisee in Canada sells majority of units

May 31, 2011

After grappling with financial issues for months, major Yum! Brands Canadian franchisee Priszm Income Fund has closed 30 of its locations in Ontario and…

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Middleby Corporation acquires Lincat Group

May 31, 2011

Illinois-based Middleby Corporation has officially completed its acquisition of United Kingdom company Lincat Group plc for approximately $90 million U.S.

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When Experience Really Matters

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Who has seen the latest reports on the fastest growing restaurant chains in North America? I was struck when I read the following article summarizing the…

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Russian export ban, weather hit wheat prices

by Alicia Kelso — Editor, QSRWeb.com

California Pizza Kitchen stock jumps almost $2 after news of sale.

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Top That! secures international franchise deal

May 30, 2011

Beautiful Brands International has announced that it has secured an agreement between Top That! Pizza and Mohammed Obaid Al Neaimi to develop the brand in the…

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Donatos signs on as Indy’s July 4 sponsor

May 30, 2011

Donatos Pizza has signed on to be the premier sponsor of the Donatos Downtown Freedom Blast, Indianapolis' largest fireworks display, set for dusk July 4.

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NYC pizzeria Two Boots expands to Baltimore

May 30, 2011

Two Boots is opening its newest location at The Fitzgerald, a mixed-use apartment community in Baltimore's Mount Vernon neighborhood, and will celebrate with a…

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