Study: Effective customer service comes from kindness, not speed

January 25, 2013

Global companies seeking ways to provide a differentiated customer experience should focus on the power of emotion, according to a new study from…

Breadcrumb launches 'better' iPad POS hardware protection for restaurants

January 25, 2013

Breadcrumb, a division of Groupon, has launched a comprehensive overnight emergency parts replacement service and extended warranty plan for restaurants and…

SPIN! Pizza earns top honors from two publications

January 25, 2013

SPIN! Neapolitan Pizza has been named "best pizza" by Kansas City (Mo.) Magazine and 435 South Magazine in their annual "city's best" issues.

Menu trends: Beef outsells seafood in 2012

January 24, 2013

Food dishes with protein (any type of meat or seafood) grew at a healthier clip in 2012, than food dishes without protein, according to GuestMetrics, which…

Little Caesars makes big perception gains in 2012

by Alicia Kelso — Editor, QSRWeb.com

The company finishes in the top 5 after taking its marketing message national.

Made in America movement adds pizza ingredient suppliers

January 23, 2013

The Made in America Store, which first opened in 2010 as a way to create and keep jobs stateside, has added four products that combine to make an…

Restaurant industry grew by nearly 4,500 units in 2012

January 23, 2013

There were 4,442 more restaurants in the U.S. in fall 2012 than there were in fall 2011, according to a recent U.S. restaurant census conducted by The NPD…

Vending machine micromarket hot trend: QSR branded products?

by Darrel Suderman — President, Food Technical Consulting

Micromarkets can provide benefits such as accessibility, flexibility and profitability for brands willing to adopt them.

Boomers add restaurant occasions while Millennials cut back

by Alicia Kelso — Editor, QSRWeb.com

Research shows Boomers increasing their share of restaurant traffic in recent years, with Millennials decreasing theirs.

Report: December alcohol sales weak at restaurants

January 15, 2013

According to GuestMetrics, the fourth quarter of 2012 was relatively week for alcohol sales at restaurants and bars in the U.S. The information is from…

Papa John's rebukes study showing drop in consumer perception

January 14, 2013

Papa John's today released the statement it received from YouGov regarding YouGov's Nov. 30, 2012, media comments concerning Papa John's "BuzzIndex" score.

Study: Restaurants avoiding menu price increases

January 11, 2013

Chain restaurants, tasked with navigating both value-hungry customers and rising commodity prices, are showing little interest in significant menu price…

Mintel: Four foodservice trends will stand out this year

January 9, 2013

Intelligence firm Mintel predicts there will be four trends in particular that will have the biggest impact on the restaurant industry in this year.

Restaurants surveyed for 2013 food trend predictions

Vegetables are expected to take on a starring role for a change.

How businesses will use online customer feedback in 2013

January 4, 2013

Savvy companies will use location-specific social reviews and alerts to quickly pinpoint trouble spots and react in a way best suited to deliver the best…

Consumers redefining 'healthy eating' at restaurants

January 4, 2013

As consumers become more health conscious, their perceptions of what is considered "healthy eating" at restaurants are changing. According to new research from…

Fitch: Stable outlook for US fast casuals, QSRs

January 2, 2013

The credit outlook for the U.S. restaurant industry remains stable for 2013, as restaurants adjust operating and financial strategies to manage challenging…

NRA: Restaurant operators still uncertain about economy despite higher November same-store sales

December 31, 2012

Buoyed by positive same-store sales and customer traffic results, the National Restaurant Association's Restaurant Performance Index (RPI) rose in November.…

Dessert destinations: An opportunity for fast casual or only QSRs?

Fast casuals should do what they do best to conquer the dessert market — customize.

Frozen pizza segment takes a hit as consumers return to restaurants

December 28, 2012

According to new research from IBISWorld, the frozen pizza production industry experienced solid revenue growth during the recession, but struggled in 2011 and…