What makes a good customer experience?

by Kim Williams — Reporter, NetWorld Alliance

Table visits, secret shopper standards and over-familiarity are troublesome areas.

NRA 2011: Providing incentives to loyal customers pays off

by Alicia Kelso — Editor, QSRWeb.com

Papa Gino's/D'Angelos' new rewards program has yielded more profits and guests.

Russian export ban, weather hit wheat prices

by Alicia Kelso — Editor, QSRWeb.com

California Pizza Kitchen stock jumps almost $2 after news of sale.

NRA 2011: Food safety legislation on the horizon

by Alicia Kelso — Editor, QSRWeb.com

New regulations on imports, locally-grown produce go into effect beginning in 2012.

Hot Italian serves up high style sustainability

by Kim Williams — Reporter, NetWorld Alliance

While the restaurant industry is among the slowest to go green, Hot Italian proves LEED certification is red hot.

NRA 2011: Food Truck Spot doubles from inaugural year

by Alicia Kelso — Editor, QSRWeb.com

Exhibitors discussed increase in leads and enthusiasm for the mobility segment.

NRA 2011: Kitchen Innovation pavilion shows green, more

by Alicia Kelso — Editor, QSRWeb.com

From vegetable washers to the Coca-Cola Freestyle, the technology is diverse.

Sales relationships critical for successful catering program

by Alicia Kelso — Editor, QSRWeb.com

Managers should focus on training, tracking tools, time management and effective strategies.

Trending Now: The growth of see-through food

By Mindy Armstrong

Stocks up across the board

by Alicia Kelso — Editor, QSRWeb.com

Gas prices finally stagnate.

New concept launch: From ideation to franchising

by Alicia Kelso — Editor, QSRWeb.com

Fledgling concept creators discuss challenges, offer tips in starting a restaurant business from scratch.

Dine Out for No Kid Hungry sets ambitious goals

by Kim Williams — Reporter, NetWorld Alliance

Cause-marketing programs provide restaurants with redemption rate incentives.

Gas hits $4 mark in many cities

by Alicia Kelso — Editor, QSRWeb.com

Pizza Inn hits 52-week high; Domino's, Papa John's, Chuck E. Cheese's get earnings report boosts.

Commentary: Domino's franchisee wows social media blogger

Editor's note: As restaurant operators try and find the magic formula for getting the best - and most profitable - response from their social media efforts…

Domino’s hits new 52-week high

by Alicia Kelso — Editor, QSRWeb.com

Gas prices show no mercy.

Rising food costs are a manageable challenge

by Kim Williams — Reporter, NetWorld Alliance

Record industry sales in March indicate a continued need for consumer focus.

Commentary: The case for online marketing management

How operators can successfully launch a national marketing campaign without wasting materials.

Yum! Brands hits all-time high

by Alicia Kelso — Editor, QSRWeb.com

Papa John's stock takes a hit following resignation of co-CEO.

Nutritional calculators: The diner's guide to healthy eating

by Kim Williams — Reporter, NetWorld Alliance

Restaurants are embracing consumers' demand to know more.

Gas prices up almost a dollar from last year

by Alicia Kelso — Editor, QSRWeb.com

Papa John's hits new 52-week high; stock drops after news of president's resignation.